Jose (Victoria) Cortes
Hainesville,IL
Summary
Committed and compassionate Kennel Technician providing quality care for animals. Proficient in animal safety protocols and possesses excellent communication and customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Feline Care
Save-A-Pet
06.2022 - Current
- Assisted with the implementation of a successful foster program, expanding resources for animals in need of temporary care.
- Contributed to a positive work environment through effective collaboration with interdisciplinary healthcare teams focused on patient-centered care delivery.
- Increased patient satisfaction by providing compassionate care, addressing concerns, and answering questions regarding medications and treatment plans.
- Maintained detailed records of services provided, client progress notes, and any relevant observations or incidents that occurred during care provision.
- Delivered high-quality personal care, including bathing, grooming, and dressing, fostering a sense of dignity for each patient.
Customer Service
Six Flags
04.2021 - 07.2021
- Implemented new quality assurance and customer service standards.
- Provided customer service on accounts and resolved problems.
- Delivered superior customer service by responding to inquiries and complaints.
- Increased member satisfaction by providing exceptional customer service and support.
- Enhanced company reputation through excellent customer service and professional demeanor.
Education
Associate of Science - Pre-Veterinary Medicine
College of Lake County
Grayslake, IL07.2025
High School Diploma -
Round Lake Senior High School
Round Lake, IL05.2021
Skills
- Customer care standards
- Evaluating Quality of Care
- Animal Care and Welfare
- Small Animal Care
- Animal care coordination
- Professional Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer service background
- Microsoft Word expertise
- Data Entry
Timeline
Feline Care
Save-A-Pet
06.2022 - Current
Customer Service
Six Flags
04.2021 - 07.2021
Associate of Science - Pre-Veterinary Medicine
College of Lake County
High School Diploma -
Round Lake Senior High School
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