Josfrank Diaz Montor
Riverside,CA
Summary
Results-driven professional service technician with extensive experience in diagnosing and repairing mechanical systems to ensure peak operational efficiency. Proven ability to utilize advanced troubleshooting skills for prompt resolution of technical issues, complemented by a comprehensive understanding of machinery and tools that enhance equipment performance. EPA 608 certified, demonstrating strong problem-solving capabilities and a commitment to customer service excellence, heightened client satisfaction. A solid background in diagnostics, repairs, and maintenance as a valuable asset in any technical environment.
Overview
10
10
years of professional experience
Work History
Direct Service Technician
LG Electronics
08.2021 - 06.2025
- Performed advanced diagnostics and repairs on LG appliances and electronics at customer locations to ensure peak product performance.
- Utilized PPE, company vehicle, and diagnostic tools in full compliance with safety protocols.
- Conducted technical assessments to determine repair needs, replaced components, and restored equipment functionality.
- Completed accurate documentation, processed job reports, and managed digital records in real time.
- Pre-screened next-day service calls to improve first-time fix rates and reduce repeat visits.
- Consistently met or exceeded performance metrics, including customer satisfaction and first-time fix rates.
- Managed daily route maintaining 10-40 customers weekly
Service Technician
Six Sigma / California Facility Services
01.2021 - 2021
- Completed preventative and corrective HVAC maintenance across multiple commercial properties.
- Diagnosed system failures and executed repairs to improve efficiency and reduce client downtime.
- Replaced motors, filters, insulation, ducting, and belts while following strict safety and compliance procedures.
- Maintained accurate logs of equipment performance, repairs, and scheduled PMs.
- Ensured professional, timely, and safety-focused service during all customer interactions.
Window Washer
Elite Window Cleaning
01.2015 - 01.2020
- Delivered professional residential and commercial cleaning services with strong client satisfaction.
- Handled payments, customer requests, and daily service routes efficiently.
- Built strong client relationships through reliability, communication, and service quality
- Maintained and exceeded daily service calls
Entertainment Host
The Walt Disney Company
01.2015 - 01.2016
- Provided exceptional guest experience in a high-volume, fast-paced environment.
- Assisted guests with information, directions, and crowd flow management.
- Completed extensive hospitality and guest relations training.
- Ensured safety, enjoyment, and a memorable experience for all visitors.
Education
HVACR
American College of Healthcare And Technology
Riverside, CA01.2020
High School Diploma - undefined
Norte Vista High School
Riverside, CA01.2014
Skills
- EPA 608 Certified
- R410A Handling
- Troubleshooting & Diagnostics
- Preventative & Corrective Maintenance
- HVAC/R System Repair
- Appliance Repair (LG Electronics)
- Electrical & Mechanical Diagnostics
- Blueprint & Schematic Reading
- Safety & Compliance
- Forklift Certification
- Customer Service
- Documentation & Reporting
- Preventive Maintenance
- Work Vehicle Maintenance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Direct Service Technician
LG Electronics
08.2021 - 06.2025
Service Technician
Six Sigma / California Facility Services
01.2021 - 2021
Window Washer
Elite Window Cleaning
01.2015 - 01.2020
Entertainment Host
The Walt Disney Company
01.2015 - 01.2016
High School Diploma - undefined
Norte Vista High School
HVACR
American College of Healthcare And Technology