Andrew Carteaux
Fort Wayne,IN
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
9
9
years of professional experience
Work History
Service Technician
Ingersoll Rand
09.2014 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Evaluated systems according to predetermined checklist and noted issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Tested systems, noting issues and completing preventive maintenance.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
Education
Associate of Applied Science - Industrial Maintenance
Ivy Tech Community College of Indiana Fort Wayne
Fort Wayne, IN05.2027
Skills
- Service Call Response
- Variable Speed Drive
- EPA 608 Certified
- Controls - Basic PLC
- Attention to Detail
- Work with Minimal Supervision
- Preventive Maintenance
- Documentation
- Verbal and Written Communication
- Professional and Courteous
- Customer Relationship Management
- Warranty Repair
Timeline
Service Technician
Ingersoll Rand
09.2014 - Current
Associate of Applied Science - Industrial Maintenance
Ivy Tech Community College of Indiana Fort Wayne