Graham Teddy
Mineola
Summary
Dynamic Service Technician with extensive experience at East Texas Cooling, excelling in HVACR system diagnostics and repairs. Proven track record in enhancing customer satisfaction through effective troubleshooting and technical support. Skilled in installation and preventive maintenance, while demonstrating strong attention to detail and exceptional communication abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Technician
East Texas Cooling
01.2023 - Current
- Diagnosed and repaired HVAC systems, ensuring optimal functionality for residential and commercial clients.
- Conducted routine maintenance checks, enhancing system longevity and efficiency.
- Utilized diagnostic tools to troubleshoot equipment issues accurately and swiftly.
- Collaborated with team members to streamline service delivery processes, improving customer satisfaction.
- Provided technical support to customers, educating them on proper system usage and maintenance practices.
- Assisted in training new technicians, fostering skill development and knowledge sharing within the team.
- Implemented safety protocols during service calls, prioritizing workplace safety compliance and risk management.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Maintained accurate service records and documentation, ensuring compliance with industry standards and regulations.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Education
High School Diploma -
Windham
Huntsville, TXSkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- Equipment troubleshooting
- OSHA requirements
- Diagnostic testing
- Professional and courteous
- Heavy lifting
- Service reports
- Mechanical aptitude
- Quality assurance
- Hand tool expertise
- System installation
- Diagnostics expertise
- Operating test equipment
- Electrical systems
- HVAC systems
- Verbal and written communication
- Hand tools
- System upgrades
- Equipment inspection
- Analytical thinking
- Time tracking
- Customer relationship management
- Inventory management
- Troubleshooting
- Testing and evaluation
- Diagnostics skill
- Technical support
- Work documentation
- Client relationship management
- Project oversight
- Commercial construction experience
- Construction management
- Plumbing
- Mechanical tools
- Emergency response
- Client education
- Service ticket accuracy
- Service call response
- Maintenance and repair
- Troubleshooting and analysis
- Complex repair planning
- Troubleshooting and diagnosis
- Work order prioritization
- Troubleshooting and Diagnostics
- Warranty repair
- Technical training sessions
Certification
EPA type 1
Technician Certification
Timeline
Service Technician
East Texas Cooling
01.2023 - Current
High School Diploma -
Windham