Josh Bailey
Greenfield,WI
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
17
17
years of professional experience
Work History
Tier 2 Technical Support Specialist
Leonardo DRS
08.2020 - Current
- Supported users through first in history migration from Microsoft O365 Commercial to GCC High tenant
- Provided escalated ticket troubleshooting
- Point of contact for hardware repair
- Responsible for elevating employee IT training for onboarding
- Sanitize spills from Air Gapped Networks as protocol dictates
- Review media transfers between Air Gapped Networks and determine if files are approved.
- Imaging devices to specifications of each network
- Deployment of Audio/Visual equipment for site wide meetings
- Worked to improve offboarding process.
IT Consultant for Kohls Corporate
Apex Systems
11.2018 - 03.2020
- Provided PC and Mac deployment
- PC/Mac/telecom incident management (ServiceNow.)
- Mac OS 10 and Windows 7 and 10 Imaging (JAMF and SCCM)
- Kohl's Defender of Data
- Performed Inventory Management
- Genius bar style support of Mac and PC
- PC and Mac imaging
- Proven ability to learn quickly and adapt to new situations
IT Consultant
Robert Half Technology, Hub International and Brady International
10.2018 - 11.2018
- Windows 10 imaging
- Completed cabling and set up of workstation and printers
- Drove to multiple sites to provide service
- Worked with recruiters to provide customer the best possible experience
System Specialist
River Run Computers
08.2017 - 09.2018
- Provided remote desktop support for workstations, print devices, and servers
- Review client networks and recommend improvements to optimize utilization
- Complete network schematics and maintaining other forms of documentation
- Responded to massive malware outbreaks, and brute-force attacks.
Cleaner
Brookfield Highlands
01.2011 - 08.2017
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Performed regular maintenance and repairs on various cleaning tools and equipment.
- Inspected systems and equipment to identify unscheduled maintenance and repair needs.
- Conducted basic repairs to plumbing systems such as leaky faucets and clogged drains.
- Completed apartment inspections and fire alarm testing.
- Provided technical support for small network in facility.
Aide
Brookfield Highlands
01.2011 - 01.2017
- In the completion of routine inspections, performed maintenance tasks, and housekeeping
- Complete paperwork regarding inventory acquisitions
- Provided basic Computer hardware, network, and printer troubleshooting
- Maintain high level of customer satisfaction.
Porter/Landscaping
Snow, Deluca and Hartman Landscaping
01.2007 - 01.2011
- Provided businesses on north side of Milwaukee with garbage removal
- Worked as part of landscaping crew to perform various jobs including snow removal
- Managed snow removal crew
- Maintained company vehicle
- Prepared machinery and loaded supplies via forklift for snow removal services.
Education
Associate - Computer Network Specialist
Waukesha County Technical College
Pewaukee, WI07.2020
Skills
- Experience managing Windows 7/8/10/ Mac OSX Desktop Administration/ Windows Server
- Experienced with managing Office 365/Exchange 2010/Exchange 2016
- Hardware and Software Configuration
- VPN
Additional Information
- Authorized to work in the US for any employer
Timeline
Tier 2 Technical Support Specialist
Leonardo DRS
08.2020 - Current
IT Consultant for Kohls Corporate
Apex Systems
11.2018 - 03.2020
IT Consultant
Robert Half Technology, Hub International and Brady International
10.2018 - 11.2018
System Specialist
River Run Computers
08.2017 - 09.2018
Cleaner
Brookfield Highlands
01.2011 - 08.2017
Aide
Brookfield Highlands
01.2011 - 01.2017
Porter/Landscaping
Snow, Deluca and Hartman Landscaping
01.2007 - 01.2011
Associate - Computer Network Specialist
Waukesha County Technical College
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