Summary
Overview
Work History
Education
Skills
Timeline
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Josh Bains

San Jose,CA

Summary

Self-motivated individual with experience in fast paced environments, especially startups. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Eager to continue growth within the tech world and grow as an individual.

Overview

4
4
years of professional experience

Work History

Customer Sucess Manager

Imgix
07.2025 - Current
  • Oversaw $4M book of business, including highest ARR customer of $1M.
  • Managed 200 accounts with average contract value being $50k+.
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.

Founding SMB Account Manager

Imgix
01.2024 - Current
  • Q1'25 NRR Attainment: 118%
  • FY '24 NRR Attainment: 120%
  • Q3 '24 NRR Attainment: 138%
  • Managed $1M+ book of business.
  • Drove expansion, renewals, retention, and overall growth across a book of ~200 SMB customers.
  • Selected as first SMB account manager to oversee all SMB accounts.
  • Built and led SMB account management procedures and ran numerous experimental outreach campaigns.
  • Collaborated with product development teams to provide feedback on market needs and trends, helping shape future offerings with direct input from SMB clients.

Sales Development Rep

Inscribe
04.2023 - 01.2024
  • Ramp: 120% attainment
  • Q3: 110%
  • Q4: 100%
  • Generated $280k ARR within 60 days.

Sales Development Rep

Panther Labs
10.2022 - 04.2023
  • 2022 Q4: 138%
  • Selected as second commercial SDR to support outbound efforts.

Founding Mid-Market SDR

Canary Technologies
04.2022 - 10.2022
  • Qualified and set $100k ARR deal through outbound efforts with average company ARR being $2k.
  • Selected across 18 SDRs to lead and build mid-market segment.

Sales Development Rep

Canary Technologies
06.2021 - 03.2022
  • 2021 Q3: 125%
  • 2021 Q4: 100%
  • 2022 Q1: 100%

Education

Bachelor of Science - Cognitive Science

University of California, Davis
Davis, CA
06-2019

Skills

    Salesforce

    LinkedIn Sales Nav

    Outreach

    Account growth

    Client onboarding

    Pipeline management

    Empathy

    Coachability

    Emotional Intelligence

    Entrepreneurial Initiative

    Avid Powerlifter

Timeline

Customer Sucess Manager

Imgix
07.2025 - Current

Founding SMB Account Manager

Imgix
01.2024 - Current

Sales Development Rep

Inscribe
04.2023 - 01.2024

Sales Development Rep

Panther Labs
10.2022 - 04.2023

Founding Mid-Market SDR

Canary Technologies
04.2022 - 10.2022

Sales Development Rep

Canary Technologies
06.2021 - 03.2022

Bachelor of Science - Cognitive Science

University of California, Davis

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