Summary
Overview
Work History
Education
Skills
Timeline
Generic

Josh Batista

Cornwall,NY

Summary

To obtain a position where skills gained from education, experience and abilities can be utilized to benefit the organization. Highly ambitious Dual store manager with background in operations, marketing, advertising, sales and client needs.

Overview

10
10
years of professional experience

Work History

Dual Store Manager

Sparc LLC
09.2022 - Current
  • Managed employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage by 2% through excellent customer service and adherence to standard practices.
  • Coached sales associates in product knowledge, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Increased sales by 6% in 2023

Operations Co-Manager

GUESS Factory
02.2021 - 09.2022
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Enhanced employee management by developing schedules, tracking time and administering payroll.
  • Generated operational reports for management on monthly schedule.
  • Developed and maintain operational guidelines for staff.
  • Within the first six months my team and I reduce shrink by 3%
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Worked with management team to implement proper division of responsibilities.

Assistant Manager of Operations

Lucky Brand Jeans
08.2020 - 02.2021
  • Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
  • Prepared annual budgets with controls to prevent overages.
  • Enhanced employee management by developing schedules, tracking time and administering payroll.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Developed productive, profitable and achievement-oriented working environments for employees.

Visual Co-Manager

Express Factory Outlet
05.2019 - 01.2020
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Motivated team members to continuous improvement in promoting and selling target products.
  • Updated pricing and signage to complete product displays and educate customers.
  • Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
  • Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.

Operations Co-Manager

Forever 21
04.2017 - 05.2019
  • Recruited, interviewed and hired individuals who would bring passion and dedication to positions at hand.
  • Immediately addressed problems with customers and employees to promote quick and successful resolution.
  • Worked with management team to implement proper division of responsibilities.
  • Assigned work to team members based on company needs, personal strengths and job knowledge.
  • Managed payroll and scheduling for a staff up to 20-50 employees.
  • Trained and developed employees to company standards. Coached employees on loss prevention guidelines, Making sure all employees are fully aware of rules and regulations, Also Holding employees accountable.

Assistant Manager

Coach
06.2014 - 04.2017
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Created effective strategies to target new markets after researching and analyzing competitor behavior.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Monitored daily and weekly key performance indicators to maintain sales goals.

Education

Monroe College
New Rochelle, NY

Communications / Business management

SUNY Orange
Newburgh, NY

Skills

  • Team leadership
  • Staff development
  • Training and Development
  • Excellent communication skills
  • Sales experience
  • Visual Merchandising

Timeline

Dual Store Manager

Sparc LLC
09.2022 - Current

Operations Co-Manager

GUESS Factory
02.2021 - 09.2022

Assistant Manager of Operations

Lucky Brand Jeans
08.2020 - 02.2021

Visual Co-Manager

Express Factory Outlet
05.2019 - 01.2020

Operations Co-Manager

Forever 21
04.2017 - 05.2019

Assistant Manager

Coach
06.2014 - 04.2017

Monroe College

Communications / Business management

SUNY Orange

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Josh Batista