Josh Bernard
Port Charlotte,FL
Summary
Results-driven plumbing specialist with strong abilities in sales strategies, team collaboration, and customer education. Demonstrated success in enhancing customer satisfaction and driving revenue through tailored solutions and effective communication.
Overview
14
14
years of professional experience
Work History
Plumbing Sales Specialist
Bullseye Home Services
Osprey, Florida
02.2025 - Current
- Resolved customer complaints in a timely manner.
- Assisted customers in selecting plumbing products suited to their needs.
- Provided product knowledge and recommendations to enhance customer satisfaction.
- Described merchandise and explained use, operation and care.
- Demonstrated plumbing tools and systems for effective customer understanding.
- Developed and implemented effective sales strategies to drive revenue growth and improve customer engagement.
- Collaborated with team members to ensure seamless customer service and product availability.
- Assisted customers in selecting plumbing products based on needs and preferences.
- Educated clients about plumbing system features and installation processes.
- Collaborated with team members to manage inventory levels of plumbing supplies.
- Demonstrated product usage and maintenance techniques to potential buyers.
- Maintained up-to-date knowledge of industry trends and plumbing technologies.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Trained new employees on sales techniques and product knowledge effectively.
- Restructured company wide Estimate Summary Details to match my quality.
Plumbing Installer
Bullseye Home Services
Osprey, Florida
03.2023 - 02.2025
- Installed plumbing systems in residential properties for efficient water supply.
- Assembled and installed metal and nonmetal valves, pipe fittings and pipes.
- Tested plumbing systems to locate leaks, malfunctions and repair needs.
- Studied blueprints and inspected structures to assess material and equipment needs, pipe installation sequence and installation around possible obstructions.
- Maintained tools and equipment to keep supplies in excellent working condition.
- Performed routine inspections and maintenance on plumbing systems to ensure optimal performance and longevity.
- Recommended measures to improve maintenance methods and equipment performance.
- Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment.
- Inspected and tested installed systems to isolate and identify faults.
- Provided clear explanations to customers about plumbing issues and solutions, ensuring understanding and satisfaction.
Service Plumber
Decker's Plumbing and Drains
North Port, FL
03.2022 - 04.2023
- Explained repair procedures to customers in an easy-to-understand manner.
- Responded to emergency service calls regarding plumbing issues.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Performed pipe fabrication, installation, and fitting according to proper specifications.
- Cut and fit pipes to established measurements.
- Constructed new piping systems from scratch using materials such as copper tubing or PVC piping.
- Examined and diagnosed plumbing systems to identify problems and develop solutions.
- Troubleshot water supply lines for leaks or breaks in pipe connections.
- Collaborated with customers to understand plumbing issues and provide effective solutions.
New Construction Plumbing
Aqua Plumbing and Air
Sarasota, Florida
10.2021 - 03.2022
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized advanced technical skills and expertise to install and maintain piping systems effectively.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted regular safety inspections to ensure compliance with regulations and standards.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Journeyman Insulator
Union Local 74
Des Moines, Iowa
02.2015 - 10.2021
- Used hand tools and wires to fit, wrap or staple insulating materials to structures or surfaces.
- Installed insulation materials in commercial and residential buildings.
- Determined appropriate amounts and types of insulation needed and installation methods required to satisfy project demands.
- Collaborated with team members to ensure safety compliance during projects.
- Trained team members in proper installation methods to meet project quality and safety standards.
- Assisted in training apprentices on proper installation techniques and safety practices.
- Used blueprint knowledge to translate project requirements into shop drawings or written instructions.
- Led project teams to ensure timely completion of insulation projects, optimizing resource allocation and workflow.
- Implemented strategic planning to enhance project efficiency and meet quality standards in insulation installations.
- Installed insulation materials in residential and commercial buildings.
- Followed safety protocols to ensure a safe work environment.
- Operated hand and power tools for insulation applications.
- Collaborated with team members to complete projects efficiently.
- Inspected insulation systems for quality and compliance with standards.
Assistant Store Manager
O'Reilly's Auto Parts
Des Moines, Iowa
12.2011 - 02.2015
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Delegated work to staff, setting priorities and goals.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Maintained inventory by checking merchandise to determine levels.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Assisted in daily store operations and inventory management.
- Trained staff on customer service and product knowledge techniques.
- Facilitated employee scheduling to optimize staffing levels and coverage.
- Monitored sales trends to support inventory replenishment decisions.
- Addressed customer inquiries and resolved service issues promptly.
Education
High School Diploma -
Lincoln High School
Des Moines05-2004
Skills
- Product demonstration and customer education
- Sales strategy development
- Plumbing systems expertise
- Inventory management
- Customer relationship management
References
References available upon request.
Timeline
Plumbing Sales Specialist
Bullseye Home Services
02.2025 - Current
Plumbing Installer
Bullseye Home Services
03.2023 - 02.2025
Service Plumber
Decker's Plumbing and Drains
03.2022 - 04.2023
New Construction Plumbing
Aqua Plumbing and Air
10.2021 - 03.2022
Journeyman Insulator
Union Local 74
02.2015 - 10.2021
Assistant Store Manager
O'Reilly's Auto Parts
12.2011 - 02.2015
High School Diploma -
Lincoln High School