Robert Hess
Sherrills Ford,NC
Summary
Results-driven Plumbing Sales Specialist with extensive experience in customer interaction, system troubleshooting, and sales strategy development. Proven ability to deliver exceptional after-sales support and enhance client satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Plumbing Sales Specialist
Morris Jenkins
09.2009 - 01.2026
- Assisted customers with product selection and provided detailed information on plumbing solutions.
- Learnt to operate plumbing-specific software for inventory management and order processing.
- Provided exceptional after-sales support, addressing customer concerns and ensuring their satisfaction with purchased products.
- Answered questions from customers regarding plumbing materials and products.
- Continuously expanded product knowledge through training sessions and self-study, becoming a trusted resource for clients seeking plumbing solutions.
- Participated in training sessions to enhance knowledge of plumbing systems and industry trends.
HVAC Technician
Morris Jenkins
09.2009 - 01.2026
- Diagnosed and repaired HVAC systems, ensuring optimal performance and client satisfaction.
- Conducted routine maintenance and inspections to prolong system lifespan and enhance efficiency.
- Collaborated with team members to streamline service processes and improve response times.
- Trained junior technicians on best practices for installation and repair procedures.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
Education
No Degree - Hvac
Charles Stewart Mott Community College
Flint, MI01-1990
Skills
- System troubleshooting
- Customer interaction
- Sales assistance
- Sales strategy development
Certification
- Licensed state of michigan mechanical iicence
Timeline
Plumbing Sales Specialist
Morris Jenkins
09.2009 - 01.2026
HVAC Technician
Morris Jenkins
09.2009 - 01.2026
No Degree - Hvac
Charles Stewart Mott Community College
Top performer every year at morris jenkins. several trade awards.
Top in maintenance sales adding an average of 250 new maintenance customers per year for 9 years.
Earned attendance every year at Morris Jenkins award ceremony.
Promoted to plumbing sales specialist in 2022. 3.5 million in sales in 2023.
Several eagles nest awards over 13 years.
#2 in the country in plumbing sales with the wrench group in 2023.