Summary
Overview
Work History
Education
Skills
Timeline
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Josh Branham

Pea Ridge,AR

Summary

Seasoned Senior Specialist Technician at Walmart with expertise in inventory management and customer service. Proven track record in enhancing shipping processes and driving team collaboration. Skilled in process documentation and adept at adapting to evolving challenges, ensuring high customer satisfaction and operational efficiency. Committed to improving overall business processes.

Overview

10
10
years of professional experience

Work History

Senior Specialist Technician, Technology Support

Walmart
Bentonville, AR
10.2023 - Current
  • Implemented strategies to take advantage of new opportunities.
  • Solved issues by troubleshooting, resolving and documenting service tickets.
  • Developed, maintained, and implemented strategic plans for keeping track of inventory through excel.
  • Developed step by step Shipping Process Document
  • Communicated with customers to resolve issues with requests
  • Provide customer service and address customer issues by serving as a point of contact for customers hardware orders for Home Office both locally and remote
  • Help managers to ensure inventory on hand at all times to meet the business needs.
  • Identified needs of customers promptly and efficiently.
  • Reported information and presented to business leaders for decision-making, solutions, and improvements.
  • Provided technical support and guidance to junior specialists.
  • Coordinated with other departments to ensure successful completion of projects
  • Reviewed processes and procedures to identify areas of improvement.
  • Assessed company operations with coworkers for compliance with safety standards.
  • Coordinated projects to meet client deadlines, communicating updates to involved parties.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Operated Forklift safely and efficiently.
  • Help in all other areas of the team including Returns, and Receiving

Technician V-ISD

Walmart
Bentonville, AR
02.2019 - 10.2023
  • Primary communicator to customers, handling issues related to requests and item pickups.
  • Ensures customer satisfaction and information clarity.
  • Trains the team and gathers feedback for adjustments
  • Improved shipping process by working with team members, making it faster and more efficient
  • Effectively manages MatMan's delivery drivers and the PMDC network to ensure timely deliveries.
  • Proficient in transferring equipment from one stockroom to another
  • Consistently supports teammates, contributing to a collaborative and efficient work environment.
  • Help in all other areas of the team including Returns, and Receiving
  • Ensured continuous operations through diligent shelf stocking of essential equipment.

Technician IV-ISD|Walmart

Walmart
Bentonville, AR
09.2015 - 02.2019
  • Worked in Returns.
  • Pulled over 20,000 hard drives from laptops and desktops to ensure Walmart's information was safeguarded.
  • Processed legal holds.
  • Wiped all company info from phones and got them ready for reuse.
  • Tested and cleaned monitors, and got them ready for reuse.
  • Learned the receiving process and helped out in receiving.

Education

High School Diploma -

Bentonville Highschool
Bentonville, AR
05-2005

Skills

  • Inventory management
  • Customer service
  • Process documentation
  • Shipping coordination
  • Team collaboration
  • Supply management
  • Adaptability and flexibility

Timeline

Senior Specialist Technician, Technology Support

Walmart
10.2023 - Current

Technician V-ISD

Walmart
02.2019 - 10.2023

Technician IV-ISD|Walmart

Walmart
09.2015 - 02.2019

High School Diploma -

Bentonville Highschool

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Josh Branham