Josh Brooks
Madison
Summary
Dynamic banking professional with a proven track record at Fortifi Bank, excelling in customer service and teamwork. Skilled in document management and account maintenance, I consistently achieved branch performance goals while fostering client satisfaction. My background as a teller and banker enhances my ability to identify and meet customer needs effectively.
Overview
4
4
years of professional experience
Work History
Universal Banker
Fortifi Bank
Waunakee
07.2023 - Current
- Delivered exceptional customer service by assisting clients with everyday transactions.
- Opened and maintained personal and business accounts, and certificates of deposit, while ensuring full compliance with bank policies and procedures.
- Collaborated with branch team members to meet branch performance goals, and maintain a high level of customer satisfaction.
Teller
West Gate Bank
Lincoln
06.2022 - 06.2023
- Accurately processed daily customer transactions.
- Identified customer needs and referred products and services such as savings accounts, credit cards, and loans to appropriate banking staff.
- Assisted in opening and closing accounts.
Engineering Intern
Nebraska Department Of Transportation
Lincoln
07.2021 - 01.2022
- Assisted in the creation of highway projects, documents, and presentations.
- Efficiently organized roadway design documents.
Education
Master of Music - Trumpet Performance
University of Wisconsin, Madison
Madison, WI05-2025
Bachelor of Music - Trumpet Performance
University of Nebraska, Lincoln
Lincoln, Nebraska, NE12-2022
Skills
- Customer service
- Communication skills
- Document management
- Time management
- Teamwork
- Teller and banker background
- Organization
Timeline
Universal Banker
Fortifi Bank
07.2023 - Current
Teller
West Gate Bank
06.2022 - 06.2023
Engineering Intern
Nebraska Department Of Transportation
07.2021 - 01.2022
Master of Music - Trumpet Performance
University of Wisconsin, Madison
Bachelor of Music - Trumpet Performance
University of Nebraska, Lincoln
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