Josh Brown
Newnan,GA
Summary
Multi-talented security industry professional ready to apply 20 plus years' experience in a new position with room for growth and advancements. Skilled at sales, customer relations, and project management. Also skilled at implementing plans that solve problems and account for team abilities and limitations. Astute and pragmatic professional with strong planning and communication skills.
Overview
21
21
years of professional experience
Work History
Regional Sales Manager
Turing Video
Newnan, GA
12.2023 - Current
- Participated actively in industry conferences and seminars for knowledge sharing purpose.
- Developed strategies and plans for regional sales growth.
- Created promotional campaigns to increase sales in the region.
- Organized trade shows, exhibitions, and other events to showcase products.
- Analyzed regional sales performance data to develop actionable insights.
- Established relationships with key accounts in the region through personal visits and phone calls.
- Provided technical advice and support on product features and benefits to customers.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Conducted sales and technical trainings for dealers and distribution partners.
Regional Sales Manager
Dahua Technology
Newnan, GA
04.2023 - Current
- Cultivated strong professional relationships with suppliers and clients to drive long-term business development through personal visits and phone calls.
- Increased sales volume through skilled support to both new and inactive customers.
- Collaborated with management to optimize sales strategy, bring in new products, and assess customer feedback.
- Resolved customer inquiries promptly as well as escalated issues when necessary.
- Provided technical advice and support on product features and benefits to customers.
- Conducted sales and technical trainings for dealers and distribution partners.
- Attended trade shows, exhibitions, and other events to showcase products.
- Worked closely with integrators to establish correct project materials, to register projects,and to provide support after project implementation.
- Conducted CEU classes for dealers
Technical Consultant
Dahua Technology
Newnan, GA
10.2021 - 04.2023
- Troubleshot and resolved problems with programs and systems.
- Supported software implementation with client and integrator training.
- Worked closely with integrators to design and implement video, access control, and intercom systems.
- Worked closely with 4 RSM's covering 4 states to meet new and existing customers to ensure the highest level of customer satisfaction and retention.
- Attended industry expo's and distribution events.
- Conducted trainings to cover everything from basic camera installation to Installation and Implementation of professional VMS software.
- Through the efforts of our entire southeast team our region was the most profitable in the company.
- Received trusted technical advisor award for 2022.
- Conducted CEU trainings for dealers
General Manager
Relyco Security Resources
Palmetto, GA
06.2021 - 10.2021
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Maintained professional network of potential clients and business opportunities.
- Created and finalized quotes for customers.
- Identified customer needs to deliver relevant product solutions.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Demonstrated product features to align with customer needs.
- Prepared and processed contracts and order forms for new and existing customers.
- Developed key customer relationships to increase sales.
Technical Operations Manager
Relyco Security Resources
Palmetto, GA
04.2017 - 05.2021
- Identified resources needed to complete tasks, resolved issues with personnel and maintained deliverable estimates.
- Developed forward-thinking solutions to expected technical issues.
- Successfully led key projects which resulted in increased profits and company growth.
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
- Achieved and surpassed sales targets through effective staff management, task allocation and materials coordination.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Commercial Sales and QA Coordinator
Relyco Security Resources
Palmetto, GA
05.2014 - 06.2016
- Responsible for commercial customer sales and project quality assurance. Managed projects from the point of sale to the closeout.
- Maintained relationships with high-profile and return clients.
- Maintained effective customer communications and built strong customer relationships.
- Implemented commercial strategies established by company objectives targeting growth opportunities.
- Promoted exemplary leadership by communicating company's goals and strategic vision.
- Maintained schedules of appointments with prospective and established customers.
- Attended product training, workshops and conferences to maintain current understanding of industry trends and advancements.
- Prepared proposals, negotiated terms and closed product and service sales.
Facilities Maintenance Technician
Coweta Fayette EMC
Palmetto, GA
06.2013 - 05.2014
- Evaluated systems in use to uncover problems, complete maintenance and recommend solutions.
Low Voltage Technician
Relyco Security Resources
Palmetto , GA
06.2009 - 05.2013
- Utilized effective troubleshooting methods, removed malfunctioning components and identified wiring issues to restore systems to working order.
- Assessed project blueprints and drawings to gain an understanding of what the job entailed before work commenced.
- Supervised work teams and successfully oversaw multiple security system assignments on a daily basis.
- Set up and performed routine maintenance on fire alarm, security and closed circuit TV systems for various clients.
- Read and interpreted technical manuals, drawings and schematics to make accurate repair decisions.
Low Voltage Contractor for Relyco Security
Self Employed
Newnan, GA
04.2003 - 05.2009
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Provided effective demonstrations of alarm systems so that customers understood how to use each feature.
- Instructed customers on device's proper use and maintenance.
- Installed, tested and serviced alarm systems, ensuring that they functioned correctly.
- Installed, repaired and maintained CCTV equipment.
Education
High School Diploma -
Rico Academy
Palmetto , GAMarketing Management
Carroll Technical Institute
Carrollton , GALeadership Development Certification
University of Georgia
Skills
- Risk management
- Schedule coordination
- Project management
- Implementation oversight
- Billing and invoicing
- Maintenance scheduling
- System maintenance and repair
- Profile and revenue-generating strategies
- Budget coordination
- Safety assurance
- Product knowledge
- Defining requirements
- Sales initiatives
- Commercial sales
Georgia Low Voltage License
Held since 2008
Timeline
Regional Sales Manager
Turing Video
12.2023 - Current
Regional Sales Manager
Dahua Technology
04.2023 - Current
Technical Consultant
Dahua Technology
10.2021 - 04.2023
General Manager
Relyco Security Resources
06.2021 - 10.2021
Technical Operations Manager
Relyco Security Resources
04.2017 - 05.2021
Commercial Sales and QA Coordinator
Relyco Security Resources
05.2014 - 06.2016
Facilities Maintenance Technician
Coweta Fayette EMC
06.2013 - 05.2014
Low Voltage Technician
Relyco Security Resources
06.2009 - 05.2013
Low Voltage Contractor for Relyco Security
Self Employed
04.2003 - 05.2009
High School Diploma -
Rico Academy
Marketing Management
Carroll Technical Institute
Leadership Development Certification
University of Georgia