Joshua Bruner
Bentonville,AR
Summary
Exceptionally organized and driven hospitality professional with over 17 years in the industry. Knowledgeable about safe food and drink handling with high standards for attention to detail. Successful at offering speedy assistance to maximize customer satisfaction and retaining customers in adverse situations. An important part of who I am is connecting with others and having the ability to corroborate ideas to make the mission successful and efficient .
Overview
14
14
years of professional experience
Work History
Banquet Server/Server
Crabbys Seafood Bar & Grill
Rogers, AR
10.2024 - Current
- Engage pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Provide excellent customer service by anticipating guests' needs and responding promptly to requests.
- Assists in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Upholds high standards of sanitation in accordance with health department regulations.
- Greets customers, answered questions and recommended specials to increase profits.
Bartender
Ruths Chris Steakhouse
Rogers, AR
03.2021 - 10.2024
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Completed regular bar inventories and daily requisition sheets.
- Monitored bar inventory and promptly restocked low items before depletion.
Golf Pro Shop Assistant
Collindale Golf Shop
Fort Collins, CO
05.2019 - 08.2020
- Maintained the tee box by calling groups over the PA system, according to their scheduled tee times.
- Handled packages that were special orders or merchandise for the shop, and stocked shelves as needed.
- Answered the phone and guided guests to membership plans and merchandise that suited their needs.
Beverage and Hospitality Manager
Red Lobster
Longmont, Colorado
07.2014 - 09.2016
- Continually monitored the restaurant and took appropriate action to ensure that food quality and service standards were consistently met.
- Focused on bar management and training, as well as scheduling, staffing, crew development, inventory control, and daily operations.
Service Professional, Bartender, Server
Red Lobster
Fort Collins, Colorado
10.2010 - 07.2014
- Assisted management with daily tasks and was fully trained in all FOH and HOH positions.
- Maintained full knowledge of bar and menu items, and made recommendations while providing exceptional service using core values of Respect, Integrity, Genuine Caring, Hospitality, and Teamwork.
Education
Associate of Science - Science
Northwest Arkansas Community College
2010
Natural Health Consultant
Stratford Career Institute
2010
High School Diploma - undefined
Rogers High School
2006
Skills
- Product and Quality Control
- Inventory and Cost Control
- Talent Development
- Leads by Example
- Positive Attitude
- Position coaching
- Staff Supervision and Motivation
- Knowledge of MS Office and POS Systems
- Scheduling and Labor Control
- Organization
- Business operations
- Upselling
- Professional demeanor
References
Lisa Hill, General Manager
- Red Lobster Inc.
- Email: Lhill@redlobster.com
- Former supervisor
Nick Shimer, General Manager
- Ruths Chris Steakhouse
- Email: nshimer@ruthschris.us
- Phone # (479) 531-9753
- Former supervisor
Carly Reeves, General Manager
- Crabbys Seafood Bar & Grill
- email: carly.crabbysseafood@gmail.com
- Current supervisor
Timeline
Banquet Server/Server
Crabbys Seafood Bar & Grill
10.2024 - Current
Bartender
Ruths Chris Steakhouse
03.2021 - 10.2024
Golf Pro Shop Assistant
Collindale Golf Shop
05.2019 - 08.2020
Beverage and Hospitality Manager
Red Lobster
07.2014 - 09.2016
Service Professional, Bartender, Server
Red Lobster
10.2010 - 07.2014
Associate of Science - Science
Northwest Arkansas Community College
Natural Health Consultant
Stratford Career Institute
High School Diploma - undefined
Rogers High School
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