Summary
Overview
Work History
Education
Skills
Timeline
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Josh Carney

Elk Grove,CA

Summary

Dedicated Computer Field Engineer successful at fostering and developing client relationships. Knowledgeable in computing hardware and software . More than 12 years supporting customers and growing business through sales leads.

Overview

18
18
years of professional experience

Work History

Field Engineer

Hemmersbach
02.2021 - Current
  • Improved customer satisfaction by providing timely and efficient technical support for hardware and software issues.
  • Assisted in the development of customized solutions tailored to client requirements, maximizing customer satisfaction.
  • Utilized strong interpersonal skills to build lasting relationships with customers, fostering loyalty and repeat business opportunities.
  • Repaired products such as servers, storage arrays, personal systems and printers from multiple vendors including HP, HPE and Lenovo.
  • Covered a large area including all of northern California and most of northern Nevada.


Customer Engineer

Unisys
11.2018 - 02.2021
  • Improved customer satisfaction by providing timely and efficient technical support for hardware and software issues.
  • Assisted in the development of customized solutions tailored to client requirements, maximizing customer satisfaction.
  • Utilized strong interpersonal skills to build lasting relationships with customers, fostering loyalty and repeat business opportunities.
  • Repaired products such as servers, storage arrays, personal systems and printers from multiple vendors including HP, HPE and Dell.

Customer Engineer

Hewlett-Packard Inc
09.2018 - 11.2018
  • Improved customer satisfaction by providing timely and efficient technical support for hardware and software issues.
  • Utilized strong interpersonal skills to build lasting relationships with customers, fostering loyalty and repeat business opportunities.
  • Repaired HP laptops, printers and plotters.

Customer Engineer

Hewlett Packard Enterprise
03.2014 - 07.2018
  • Maintained many types of enterprise level hardware
  • Worked directly with customers and support staff to resolve issues with Hewlett Packard Enterprise products
  • Led and assisted in large proactive maintenance projects
  • Managed a high volume workload in a small team environment.
  • Improved customer satisfaction by providing timely and efficient technical support for hardware and software issues.
  • Reduced equipment downtime by conducting proactive diagnostics tests that helped identify potential problems before they became critical issues.
  • Collaborated with sales team to identify customer needs and provide appropriate solutions, resulting in increased revenue.

Land Surveyor

Lampe Surveying Inc
01.2010 - 03.2014
  • Worked side by side with customers and land owners to survey properties for oilfield leases
  • Operated, maintained, and serviced Gps and Conventional survey equipment
  • Managed multiple crews daily workload
  • Represented Lampe Surveying Inc
  • In weekly customer meetings
  • Kept inventory of essential supplies.
  • Followed local, regional and national guidelines for land surveying.

Network Technician

Southern DataCom, Inc.
01.2009 - 01.2010
  • Installed cabling, wireless routers and telephone systems for data communications networks.
  • Spliced and terminated Cat5, Cat 5e, Cat 6 and fiber optic cables in data centers, office buildings, and commercial environments
  • Oversaw and managed projects from start to completion.
  • Collaborated with team members for successful implementation of large-scale network projects.
  • Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.

Customer Engineer

Hewlett Packard
02.2007 - 01.2009
  • Installed, repaired and maintained printers, plotters
  • Serviced blade class servers as well as tape libraries.
  • Improved customer satisfaction by providing timely and efficient technical support for hardware and software issues.
  • Utilized strong interpersonal skills to build lasting relationships with customers, fostering loyalty and repeat business opportunities.
  • Boosted company reputation by presenting professional, knowledgeable, and courteous service to clients during on-site visits.

Education

Giddings High School
Giddings, TX
01.2004

Skills

  • Dependable independent worker
  • Proficient most Microsoft Office programs
  • Troubleshooting
  • Team player
  • Customer service skills
  • Team Communication
  • System Maintenance
  • Project Scheduling
  • Customer Support
  • Installation planning
  • Staff Coordination

Timeline

Field Engineer

Hemmersbach
02.2021 - Current

Customer Engineer

Unisys
11.2018 - 02.2021

Customer Engineer

Hewlett-Packard Inc
09.2018 - 11.2018

Customer Engineer

Hewlett Packard Enterprise
03.2014 - 07.2018

Land Surveyor

Lampe Surveying Inc
01.2010 - 03.2014

Network Technician

Southern DataCom, Inc.
01.2009 - 01.2010

Customer Engineer

Hewlett Packard
02.2007 - 01.2009

Giddings High School

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Josh Carney