Josh Carpenter
BigIp Systems Administrator
Port Orchard,WA
Summary
Optimistic driven BigIp specialist that brings a wealth of knowledge with 12 years experience. Working at f5 directly for the last 8 years I have a big understanding of configuring , trouble shooting and the debugging to best practices. I'm a very self motivating team player that can multitask many issues at once.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Enterprise Account Engineer
F5 Networks
Seattle, WA
11.2021 - 05.2023
- Technical single point of contact designated for high profile enterprise customers that provide deeper level of support for bigip instances that hosted thousands of mission critical virtual servers increasing time to resolve from 12 to 3days
- Helped streamline mop processes and update procedures for support action consistency to allow maximum efficiency during maintenance windows.
- Provided technical training to my enterprise customers to ensure that they understood necessary data to gather to help with case closure timelines.
- Diagnosed and troubleshot hardware, software and network issues using tools like wire shark and http watch and other related tools that allow deep packet analysis.
- Provided quarterly security meetings to insure new vulnerabilities had work around in place and or where patched.
Sr Network Engineer
F5 Networks
Seattle, WA
04.2015 - 11.2021
- Responsible for trouble shooting All AFM, GTM, Cloud and LTM services while being escalation point for customers and fellow employees in need.
- Trouble shoot protocols like HTTP, HTTPS, DNS, and many more related to TCP/ IP breaking them down to core packet flow to find root issues causing undesired behavior
- Documented and authored many processes that are currently hosted on myf5.com that are being used by customers to addresses issues that I discovered and fixed.
- Team lead that was responsible for managing work flow for 9 members I was tasked to assist on technical issues.
- Provided customers with best practices regarding virtual server implementation , security risks and attack vectors.
Network Engineer
INAP
Atlanta, GA
11.2011 - 04.2015
- Managed, monitored, and configured Bigip , Cisco and brocade instances for over 100 customers configuring them to best practice.
- Monitored customers services via snmp and Solar Winds .
- Performed troubleshooting for BigIp, Cisco, and Brocade utilizing Wireshark for deep packet analysis.
Education
High School Diploma -
Pacific Christian
Federal Way, WA 09.1997 - 06.2001
Skills
TCP/IP
Multitasking Abilities
Application support
Technical documents comprehension
Root Cause Analysist Utilizing Ihealth and other logs
Customer service expert
Deep protocol packet Analysis
Very Educated with Bigip processes , Config elements and best practices in a enterprise environment
Network routing
Vpn
TLS
Protocols
Firewall Security
Certification
Bigip 100
Timeline
Enterprise Account Engineer
F5 Networks
11.2021 - 05.2023
Sr Network Engineer
F5 Networks
04.2015 - 11.2021
Network Engineer
INAP
11.2011 - 04.2015
High School Diploma -
Pacific Christian
09.1997 - 06.2001