Josh Chapman
Muncie,IN
Summary
Multi-talented Service Manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing 13 years of progressive experience. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
13
13
years of professional experience
Work History
Service Manager
rightdrive
Muncie, IN
12.2023 - 03.2024
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
Express Lane Manager
Button motors
Kokomo, IN
10.2018 - 07.2020
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Machine Operator Technician
Weaver Popcorn Company
Van Buren, IN
04.2014 - 03.2016
- Loaded materials into machines ensuring proper positioning of material in relation to the tooling used.
- Verified conformance of finished products to specifications using various gauges such as micrometers, calipers and depth gages.
- Identified defective parts from the production line by conducting visual inspections during operation of equipment.
- Trained new employees on how to use machinery properly for their own safety.
- Communicated with supervisors about any changes that need to be made during production runs.
Automotive Service Manager
Sears
Fort Wayne, IN
07.2006 - 03.2014
- Provided customers with repair estimates and advised them on additional services that may be needed.
- Developed and maintained effective relationships with vendors to ensure cost-effective repairs for customers.
- Hired, trained, and supervised a team of automotive service technicians.
- Conducted performance appraisals for staff members and provided feedback on areas of improvement.
- Ensured compliance with all applicable safety regulations while performing automotive repairs.
- Resolved customer disputes by listening attentively to their concerns and finding appropriate solutions.
- Maintained accurate records of all inventory levels, including ordering parts when necessary.
- Prepared monthly financial statements for review by upper management.
- Assisted in resolving warranty claims between customers and manufacturers.
- Organized special events to promote the company's automotive services.
- Created marketing plans for the service department to attract more customers.
- Advised customers on proper vehicle care techniques after completion of repairs.
Education
Associate of Applied Science - Mechanical Engineering
Ivy Tech Community College of Indiana
Indianapolis, IN05-2008
Skills
- Customer Service
- Work Planning and Prioritization
- Employee Training and Development
- Service Documentation
- Inventory Management
- Estimating and Quoting
- Shift Scheduling
- Policy and Procedure Enforcement
- Workplace Safety
- New Employee Hiring
- Customer Service Management
- Relationship Building
- Staff Supervision
- Conflict Resolution
- Service Scheduling
- Service and Parts Teams Management
Timeline
Service Manager
rightdrive
12.2023 - 03.2024
Express Lane Manager
Button motors
10.2018 - 07.2020
Machine Operator Technician
Weaver Popcorn Company
04.2014 - 03.2016
Automotive Service Manager
Sears
07.2006 - 03.2014
Associate of Applied Science - Mechanical Engineering
Ivy Tech Community College of Indiana