Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Joshua Cline

2320 Fourpole Creek Rd,WV

Summary

Dynamic professional with a strong background in customer service and technical support, honed at Carter Machinery. Proven ability to build lasting client relationships and deliver exceptional results. Skilled in appointment scheduling and data entry, with a commitment to maintaining high standards of professionalism and a positive attitude in all interactions.

Overview

20
20
years of professional experience

Work History

Barber

Self-employeed
04.2013 - Current
  • Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
  • Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Field Service Technician

Carter Machinery
03.2010 - 10.2012
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.

Artillery Repairer

United States Marine Corps
08.2005 - 08.2009
  • Participated in post-exercise debriefs, providing valuable input on artillery repair processes and identifying potential areas for further improvement.
  • Performed critical repairs on a variety of artillery systems, resulting in improved performance and durability during field operations.
  • Maintained detailed records of repair work completed, facilitating accurate tracking of equipment status and inventory management.
  • Served as a subject matter expert within the unit regarding artillery repair matters; provided guidance and mentorship to less experienced team members as needed.

Company Clerk

United States Marine Corps
08.2006 - 09.2007
  • Enhanced team communication by drafting concise memos and distributing pertinent information in a timely manner.
  • Boosted staff morale through consistent demonstration of professionalism, dedication to high-quality work standards, and willingness to assist colleagues when needed.
  • Safeguarded sensitive company information by maintaining strict confidentiality protocols when handling documents or discussing internal affairs.
  • Built a database for the entire company that included scheduling of all training required for deployment that pertained to unit readiness.

Education

Associate of Arts - Computer Information Systems

Liberty University
Lynchburg, VA
10-2024

Skills

  • Quick learner
  • Team collaboration
  • Verbal communication strength
  • Appointment scheduling
  • Data entry proficiency
  • Filing systems
  • Positive attitude
  • Customer service
  • Active listening
  • Critical thinking

Accomplishments

  • Used Microsoft Excel to develop training and appointment tracking spreadsheets.
  • Customer Relations - Earned the highest marks for customer satisfaction, company-wide.
  • Earned Navy and Marine Corps Certificate of Commendation for database developed to track unit readiness in pre-deployment phase.

Timeline

Barber

Self-employeed
04.2013 - Current

Field Service Technician

Carter Machinery
03.2010 - 10.2012

Company Clerk

United States Marine Corps
08.2006 - 09.2007

Artillery Repairer

United States Marine Corps
08.2005 - 08.2009

Associate of Arts - Computer Information Systems

Liberty University

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