Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Josh Collins

Knoxville,TN

Summary

Dynamic barista with a proven track record at Magnolia Press, excelling in customer service and beverage preparation. Expert in cash handling and inventory management, consistently ensuring operational efficiency and compliance with health standards. Passionate about delivering exceptional experiences in fast-paced environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Freelance Photographer

Josh Collins Photography
01.2013 - Current
  • Created headshots and branding photos for artists and entrepreneurs
  • Shot and retouched images efficiently with great attention to detail
  • Scouted locations, set up lighting, and maintained equipment while keeping files organized
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Developed strong relationships with clients through clear communication and professionalism.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.


Josh Collins Photography

Coffee Shop Worker

Third Space Theory
03.2023 - 05.2024
  • Served 150+ customers daily
  • Maintained inventory, reduced waste by 10%
  • Trained 3 new hires, increased productivity by 15%
  • Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
  • Managed cash register transactions accurately, maintaining accountability for all financial transactions during shifts.
  • Demonstrated strong knowledge of all menu items, effectively answering customer inquiries and offering customized recommendations based on individual preferences.
  • Collaborated with team members to optimize workflow efficiency, resulting in reduced wait times for customers.
  • Organized special events at the coffee shop, such as open mic nights or art exhibitions, generating buzz and attracting new customers.
  • Received recognition for exceptional customer service skills, contributing to an overall increase in positive online reviews for the coffee shop.

Barista

Magnolia Press
10.2021 - 07.2023
  • Assist customers by educating them on the variety of coffee drinks and pastries available at the shop
  • Created Magnolia experience for guests providing excellent service.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Visual Merchandiser and Keyholder

Gap
02.2018 - 03.2021
  • Performed opening and closing duties while coaching employees on sales goals
  • Provided visual merchandising for the Gap store by updating the store for seasonal refreshes
  • Provided exceptional customer service to all guests by stocking clothing in an orderly manner
  • Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
  • Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.

Education

High School Diploma -

Bearden High School
Knoxville, TN
01-2009

Skills

  • Customer Service
  • Beverage Preparation
  • Cash Handling
  • Inventory Management
  • Team Collaboration
  • Time Management
  • POS Systems
  • Health and Safety Compliance
  • Digital and Film Photography
  • Graphic Design
  • Art Direction
  • Styling

Certification

  • Food Handler's Permit - Waco Texas Department of Health
  • Barista Training - Coffee Educators

Timeline

Coffee Shop Worker

Third Space Theory
03.2023 - 05.2024

Barista

Magnolia Press
10.2021 - 07.2023

Visual Merchandiser and Keyholder

Gap
02.2018 - 03.2021

Freelance Photographer

Josh Collins Photography
01.2013 - Current

High School Diploma -

Bearden High School