Josh Costello
Salem,OR
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through patience, efficiency and genuine empathy.
Overview
12
12
years of professional experience
Work History
Procurement Assistant
Oregon Department Of Justice
Salem, OR
04.2024 - Current
- Facilitated timely delivery of goods by closely monitoring orders and addressing any delays or discrepancies promptly.
- Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
- Created detailed documentation for package tracking purposes, allowing recipients to monitor the status of their shipments in real time.
- Collaborated with multiple state government agencies daily to complete day to day needs and tasks.
Financial Clerk
Umpqua Bank
Salem, OR
03.2021 - 04.2024
- Demonstrated exceptional time management skills, consistently meeting deadlines for resolving complaints and reporting on complaint trends.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Contributed to a positive work environment by mentoring new staff members on effective de-escalation techniques.
Credit Analyst
Wells Fargo
Salem, OR
07.2019 - 03.2021
- Received inbound customer calls related to credit and accounts receivable.
- Assisted customers in navigating online banking platforms and mobile applications, enhancing their overall digital experience with the financial institution.
- Managed sensitive customer data with utmost discretion, ensuring compliance with privacy regulations and maintaining trust between clients and the organization.
- Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.
All Purpose Clerk
WinCo Foods
Salem, OR
04.2013 - 07.2019
- Excelled in high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
North Salem High School
Salem, ORSkills
- Excellent communication
- Customer guidance
- Teamwork and collaboration
- Attention to detail
- Written and oral communication
- Customer Service-oriented
- Complaint analysis
- Reliability
Timeline
Procurement Assistant
Oregon Department Of Justice
04.2024 - Current
Financial Clerk
Umpqua Bank
03.2021 - 04.2024
Credit Analyst
Wells Fargo
07.2019 - 03.2021
All Purpose Clerk
WinCo Foods
04.2013 - 07.2019
High School Diploma -
North Salem High School