Josh Craig
Powell,TN
Summary
Dedicated professional with expertise in client consultation, customer safety, and product knowledge. Proven ability to enhance client retention through personalized service and effective communication.
Overview
8
8
years of professional experience
Work History
Barber
Gambuzza's Barbershop LLC
Knoxville TN
03.2025 - Current
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Developed strong client relationships, fostering loyalty through exceptional service and personalized consultations.
- Provided expert haircutting and grooming services, ensuring client satisfaction and retention.
- Developed personalized styles based on client consultations and current trends.
- Cultivated a welcoming environment, fostering strong relationships with diverse clientele.
- Evaluated product offerings to recommend high-quality grooming products aligned with client needs.
- Consulted with clients to assess personal style preferences and unique needs.
Fulfillment Team Lead
Lowes Home Improvment
Knoxville, TN
03.2021 - 05.2024
- Led team in achieving operational goals through effective workflow management and employee engagement.
- Implemented training programs to enhance staff productivity and customer service skills.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Coordinated daily operations, ensuring compliance with safety protocols and quality standards.
- Mentored new employees, fostering a collaborative work environment and promoting knowledge sharing.
- Developed schedules to optimize labor resources while maintaining high levels of customer satisfaction.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Head Cashier
Lowes Home Improvment
Knoxville, TN
11.2019 - 03.2021
- Supervised cashiers to ensure efficient transaction processing and customer service excellence.
- Managed cash register operations, including balancing drawers and minimizing discrepancies.
- Trained new staff on point-of-sale systems and customer interaction best practices.
- Implemented process improvements that enhanced checkout speed and accuracy.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
Sales Associate
Dick's Sporting Goods, Inc
Knoxville, TN
10.2018 - 11.2019
- Processed merchandise shipments, managing inventory levels effectively on the sales floor.
- Engaged in ongoing product knowledge training to provide informed recommendations to customers.
- Handled customer returns and exchanges professionally, resolving issues promptly and respectfully.
- Supported promotional events by setting up displays and assisting in customer engagement activities.
Sales Associate
Finish Line
Knoxville, TN
05.2018 - 09.2018
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained store organization and cleanliness to create inviting environment for shoppers.
- Operated point-of-sale system efficiently, ensuring accurate transactions and customer satisfaction.
- Collaborated with team members to achieve sales targets and promote teamwork.
Education
Communications And Journalism
Pellissippi State Community College
Knoxville, TNSkills
- Team collaboration
- Customer safety
- Verbal communication strength
- Advanced communication skills
- Client consultation
- Accurate money handling
- Networking expertise
- Client consultations
- Product knowledge
- Industry trends
- Outstanding client retention
- Professional manner
Timeline
Barber
Gambuzza's Barbershop LLC
03.2025 - Current
Fulfillment Team Lead
Lowes Home Improvment
03.2021 - 05.2024
Head Cashier
Lowes Home Improvment
11.2019 - 03.2021
Sales Associate
Dick's Sporting Goods, Inc
10.2018 - 11.2019
Sales Associate
Finish Line
05.2018 - 09.2018
Communications And Journalism
Pellissippi State Community College