Josh Deffinger
Cincinnati,OH
Summary
Successful Customer Care Representative with twenty-five years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
25
25
years of professional experience
Work History
Front-End Clerk / Cashier
Kroger
08.2023 - 04.2024
- Utilized excellent communication skills to build rapport with customers, fostering loyalty and repeat business.
- Collaborated with team members to optimize store performance and achieve sales targets.
- Assisted customers with inquiries, resolving issues promptly and professionally.
- Provided exceptional customer service by answering questions about products or locating items as needed.
Customer Care Representative, Fully Remote Work
RDI Corporation
10.2022 - 04.2023
- Navigated multiple computer systems and applications to find information.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Logged call information and solutions provided into internal database.
Crew Trainer
McDonald's
05.2022 - 10.2022
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Provided coaching and mentoring to employees.
- Trained other employees in customer service, food safety, and performance requirements.
Education
Master of Arts - Teaching
Mount St. Joseph University
Cincinnati, OH08.2015
Bachelor of Arts - English
University of Cincinnati
Cincinnati, OH06.2011
Skills
- Strong Work Ethic
- Quick Learner
- Customer Service
- Workplace Safety
Accomplishments
Made the Dean's List while studying at the University of Cincinnati.
Dean's List
In the Winter Quarter of 2007-2008, I made the Dean's List at the University of Cincinnati. I earned an "A" in the "Introduction to Biblical Studies" course and a "B" in the "College Algebra 1" course. Financially, I was only able to take two courses during that timeframe.
Technology
Remote Collaboration: Microsoft Teams, Zendesk, Zoom
Software & Document Sharing: Microsoft Office (Word, Excel, PowerPoint, Outlook), Google Drive (Docs, Sheets, Slides)
Adopting new technology quickly and independently
Timeline
Front-End Clerk / Cashier
Kroger
08.2023 - 04.2024
Customer Care Representative, Fully Remote Work
RDI Corporation
10.2022 - 04.2023
Crew Trainer
McDonald's
05.2022 - 10.2022
Master of Arts - Teaching
Mount St. Joseph University
Bachelor of Arts - English
University of Cincinnati
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