Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Josh DeFoe

Williston

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Account Manager / Master Electrician

Expanse Electrical
10.2016 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
  • Worked directly with and for the General Manager daily and assisted with all operation needs.
  • Managed and developed inventory processes.
  • Managed and assisted in developing the Automation Division of Expanse Electrical
  • Started the Fiber Optic division for Expanse Electrical
  • Managed and developed Project Management for all operations
  • Managed and developed in house training classes for employees to improve their skills on
  • Participated in business development for the whole corporation
  • Managed and developed OEM Skid Manufacturing to supply to customers
  • Assisted in UL Panel Designs for customer specific operations
  • Assisted customer Engineers in facility design and construction along with solutions to meet their needs on the process
  • Am one of the contracting masters on record to complete electrical work in the state of ND
  • Am the contracting master on record to complete electrical work in the state of MN
  • Managed the Automation Division Team for the Bakken branch made up of 13 guys
  • Managed the largest customer accounts out of the Bakken branch
  • Managed up to 20 guys at a time for day to day operations
  • Completed extensive in house Leadership Training since 2018 within Expanse Electrical

Oilfield Services Foreman

Dacotah West Crane
11.2014 - 10.2016
  • Ensured timely completion of projects with effective time management and prioritization of tasks.
  • Optimized resource utilization for cost savings, carefully monitoring material usage and labor allocations.
  • Maintained a safe working environment through adherence to safety protocols and regular site inspections.
  • Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
  • Implemented efficient work processes to boost overall productivity while reducing costs.
  • Was hired with Dacotah West Crane to start a Pumping Unit Roustabout Services Division. This was accomplished and still a profitable division today.

Industrial Electrician / Apprentice Electrician

L&K Electric (Now Known As Expanse Electrical)
11.2012 - 11.2014
  • Enhanced equipment efficiency by performing regular maintenance and repairs on electrical systems.
  • Contributed to a safer work environment by identifying and reporting potential hazards and implementing corrective actions.
  • Supported team members in completing projects on time, by efficiently troubleshooting and resolving technical issues.
  • Assisted in reducing downtime by promptly addressing emergency breakdowns and restoring power to affected areas.
  • Participated in training sessions to constantly update knowledge of industry best practices, safety regulations, and equipment advancements.

Rathole Operator

American Casing
09.2010 - 11.2012
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Conducted preventative maintenance on equipment, prolonging its lifespan and reducing the need for costly repairs.
  • Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
  • Provided on-the-job training to newly hired workers and team members.
  • Was hired on to become a relief operator of the rathole truck which was achieved in the first 6 months of employment and ran as the relief operator for the remainder of the employment.

Roustabout Foreman

Wisco
08.2007 - 09.2010
  • Improved team efficiency by streamlining work processes and optimizing equipment usage.
  • Reduced safety incidents by implementing strict safety protocols and conducting regular training sessions.
  • Maintained high productivity levels through effective management of roustabout crew members.
  • Enhanced communication between departments, resulting in better coordination of tasks and resources.
  • Started employment with Wisco as part time while completing high school my senior year.
  • Worked my way from part time in the shop to a field hand, then finish out my employment as a Roustabout Foreman running my own truck and crew.

Education

Electrical Apprenticeship Program Certificate

North Dakota State College of Science
Wahpeton, ND
11.2018

High School Diploma -

Williston High School
Williston ND
05.2008

Skills

  • Industrial, residential, and commercial electrical experience
  • Industrial Automation experience IE, VEGA, Rosemount, Emerson, Macurco, Cameron, ABB, Schneider, Allen Bradley, Valvcon, Triac, along with experience on motors up to 4160V and VFD's up to 4160V
  • Schneider and Allen Bradley software programming
  • Industrial Instrumentation technical experience
  • Welding
  • Light and Heavy equipment operator
  • Project Management/Logistics
  • Process Developments
  • Computer and Typing IE, all microsoft apps through microsoft office 365, microsoft Teams, instrument software, etc
  • Inventory Management
  • Licensed Electrician in ND, MN, and MT with being a Master Electrician in ND and MN

Certification

  • Master Electrician in ND and MN
  • Licensed Electrician in MT
  • Fiber Optic Outside Plant Certification
  • OSHA 10
  • PEC
  • One Basin One Way
  • Class A CDL

Timeline

Account Manager / Master Electrician

Expanse Electrical
10.2016 - Current

Oilfield Services Foreman

Dacotah West Crane
11.2014 - 10.2016

Industrial Electrician / Apprentice Electrician

L&K Electric (Now Known As Expanse Electrical)
11.2012 - 11.2014

Rathole Operator

American Casing
09.2010 - 11.2012

Roustabout Foreman

Wisco
08.2007 - 09.2010

Electrical Apprenticeship Program Certificate

North Dakota State College of Science

High School Diploma -

Williston High School

Similar Profiles

CREATE PROFILE
Josh DeFoe