Josh Dille

• Established and maintained trust-filled relationships with customers.
• To assist with diagnostics and quality control to minimize problems before they happen.
• To handle 85-100% of customer calls.
• Filed parts returns and labor claims for resolution.
• Daily paperwork/Sales/Income reports.
• Maintaining inventory and shop supplies/fluids/disposals.
• Building and selling tickets.
• Utilizing Dvi's and communicating with customers via phone/text/email.
• Diagnosing/working on vehicles as necessary.
• Researching/checking for tsb's.
• Lead all shop operations/maintenance and employees at my store.
• Implementing time management and experience to maximize shop efficiency/productivity.
• Delivering excellent customer service and genuine care to our customer's that are willing to trust us with their auto repair needs.

• Provided excellent customer service.
• Build and sell tickets using Mitchell.
• Ran the store by myself for a week within 2 weeks of my start date and set a recent sales record.
• Working on the vehicles as necessary.
• Count monthly inventory.
• Run the store solo every saturday.
• Scheduling/managing workflow and status on mitchell.

• Managed daily store operations independently, handling all calls, scheduling, sales, inventory, hiring, and firing.
• Increased monthly revenue by 25-35% from previous year.
• Helped owner through customer by zip code research to reveal problems with customer exposure due to lack of google seo, missing a market that had invoices averaging $1100 dollar per car.

• Install smart home products and full security systems.
• Work proactively with customers to achieve their needs and ensure their satisfaction.
• Lead technician.
• Responsible for all jobs that required drilling through the customer's firebreak/smart locks.

Managed all three locations over the years, and was sent to the newest location in East Mesa within 2 weeks of its opening in May 2022.

• Inspections/maintenance/repairs/diagnostics.
• Lead technician
• The shop mostly sold typical c tech maintenance/repairs but the harder jobs were allocated to me like diagnostics, head gaskets/clutch replacements.

• Lead technician.
• Diagnosis.
• Repairs/maintenance.
• Full service, timing belts, tune ups, brakes, check engine light diagnosis, welding, cooling system repairs, manager took in everything, classic cars, european vehicles etc..

• Secured first automotive technician position through instructor referral from Mcc's automotive program.
• Maintenance and repairs at full service shop, assisted master mechanic.
• Spent much of my time r&r chevy express/npr transmissions for fleet accounts.
• Ac repairs, tune ups/steering/suspension/brakes/fuel system repairs etc..