Overview
Work History
Education
Skills
Certification
Timeline
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Josh Donlan

Tampa Bay Area,FL

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Healthcare Sales Engineer

HackerOne
10.2019 - Current
  • Hands-on experience in assessing and improving access controls, IAM, and authentication mechanisms.
  • Matched knowledge of networking topology and encryption technologies to exceed customer requirements
  • Sold solutions in accordance with security compliance frameworks such as ISO 27001, NIST, and GDPR, ensuring adherence to industry standards.
  • Developed AI/ML integrations and automation to increase product release speed and efficiency

Principal Business Critical Account Manager

Symantec Corporation
02.2018 - 10.2019
  • Proven ability to develop and deliver technical presentations on cybersecurity topics to both technical and non-technical audiences.
  • Ran Customer Success intern program
  • Expertise in conducting security training sessions for clients, enhancing their awareness of cybersecurity risks.
  • Provided 24/7 escalation support via pagerduty
  • Directly responsible for 40.4 million dollars of contract value

Research Program Manager (Customer Success)

Gartner
08.2015 - 02.2018
  • Managed an IT research program for CIOs in EMEA region
  • Directly managed product engagement for global CIOS
  • Worked with PMO to develop project scope and limitations
  • Oversaw the publication of research material

Integration Consultant

Oracle
01.2015 - 10.2015
  • Trained groups of staff to utilize new software
  • Built onboarding documentation for customers
  • Worked with Engineering to customize product implementations
  • Highest CSAT rated Consultant in organization

Education

Master of Science - Computer And Information Systems Security

University of The Cumberlands
Williamsburg, KY
01.2023

Bachelor of Science - Business Administration And Hospitality Management

Florida Gulf Coast University
Fort Myers, FL
09.2014

Skills

  • NIST, FedRAMP, HIPAA, ISO
  • Data tools: SQL, Looker, Tableau
  • CRM: Gainsight, Salesforce, Hubspot
  • Ticket Management: Jira, Github, Zendesk
  • Basic Tools: MS Office, GSuite, Powerpoint, Excel

Certification

Security+ - 2019-2025

Six Sigma Green Belt - 2019-2024

Timeline

Senior Healthcare Sales Engineer

HackerOne
10.2019 - Current

Principal Business Critical Account Manager

Symantec Corporation
02.2018 - 10.2019

Research Program Manager (Customer Success)

Gartner
08.2015 - 02.2018

Integration Consultant

Oracle
01.2015 - 10.2015

Master of Science - Computer And Information Systems Security

University of The Cumberlands

Bachelor of Science - Business Administration And Hospitality Management

Florida Gulf Coast University

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Josh Donlan