Josh Fish
Van Nuys,CA
Summary
Versatile professional with over five years of experience in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. A collaborative team player, adaptable to fast-paced environments, while being consistently focused on achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach to aligning customer needs with organizational objectives.
Overview
9
9
years of professional experience
Work History
Catering Associate
Universal Studios Hollywood
Los Angeles, CA
02.2025 - Current
- Facilitated tailored experiences for high-end clientele, prioritizing their individual preferences and needs.
- Coordinated all aspects of event logistics to ensure seamless setup and breakdown.
- Oversaw safety and security protocols to ensure a secure environment for team members and guests of all ages.
Sortation Center Associate
Amazon
Chatsworth, CA
11.2024 - 01.2025
- Organized and categorized inventory for efficient retrieval and management.
- Employed advanced technology to facilitate task execution and support application management.
- Collaborated with cross-functional teams to enhance service offerings and improve overall client engagement strategies.
Camera Operator/Production Assistant
Work for Hire
Utah
11.2020 - 08.2024
- Applied innovative techniques and equipment to streamline processes and improve productivity.
- Adapted services to align with evolving client requirements on a project-by-project basis.
- Mentored and guided less experienced team members to enhance their skills.
- Cultivated a strong professional reputation through effective execution of diverse responsibilities in high-pressure environments.
- Oversaw collaboration with production teams, ensuring efficient and timely installation of lighting and rigging equipment.
Customer Service Representative
DoTERRA International
Pleasant Grove, UT
07.2020 - 03.2022
- Utilized CRM and Salesforce to manage and respond to customer inquiries, ensuring prompt and effective resolution of concerns.
- Provided exceptional support through bilingual call handling in Spanish and English.
- Tracked and organized detailed logs of customer communications to ensure accurate follow-up and resolution.
- Contributed to team efforts aimed at optimizing workspace functionality.
- Executed simultaneous navigation of diverse software platforms and websites to support project objectives.
Golf Cart Attendant
Pinetop Country Club
Pinetop-Lakeside, AZ
08.2017 - 11.2017
- Oversaw maintenance of the driving range.
- Managed golf cart maintenance and organization based on anticipated and actual customer demand to enhance service efficiency.
- Fostered positive social interactions for customers through open and friendly engagement.
Skills
- Fluent in English and Spanish
- ServSafe certification holder
- Customer service
- Workplace safety
- Excellent communication
- Team collaboration
- Creative thinking
- Film equipment operation
- Adapting to new technology
Timeline
Catering Associate
Universal Studios Hollywood
02.2025 - Current
Sortation Center Associate
Amazon
11.2024 - 01.2025
Camera Operator/Production Assistant
Work for Hire
11.2020 - 08.2024
Customer Service Representative
DoTERRA International
07.2020 - 03.2022
Golf Cart Attendant
Pinetop Country Club
08.2017 - 11.2017