Dynamic Director of Convention Services with a proven track record in logistics coordination and client relationship management. Skilled in staff training and event execution, committed to delivering exceptional guest experiences.
Work History
Director of Convention Services
1 Year 2 Months
Margaritaville Lake Resort | 06.2025 - Current
Collaborated with clients to customize event plans, addressing specific needs and preferences.
Managed supplier relationships, negotiating contracts to enhance service quality and cost efficiency.
Developed detailed event timelines, facilitating smooth operations across multiple departments.
Coordinated logistics for events, ensuring seamless execution of services and guest experiences.
Assistant Director of Sales and Catering
1 Year 5 Months
Margaritaville Lake Resort | 01.2024 - 06.2025
Developed strategic sales initiatives to enhance revenue growth and market penetration.
Analyzed market trends to identify new business opportunities and competitive positioning.
Led team training sessions to improve product knowledge and sales techniques.
Collaborated with marketing teams to create promotional materials and campaigns.
Convention Service Manager
7 Years 10 Months
Margaritaville Lake Resort | 03.2016 - 01.2024
Oversaw setup and breakdown of event spaces, ensuring adherence to client specifications and safety standards.
Coordinated event logistics to ensure seamless execution of conventions and meetings.
Developed and maintained strong relationships with vendors, suppliers, and clients to enhance service delivery.
Led a team in implementing process improvements that increased operational efficiency during events.
Event Meeting Manager
3 Years 9 Months
Tan-Tar-A Resort | 06.2012 - 03.2016
Led cross-functional teams to deliver high-quality meeting experiences aligned with client expectations.
Managed event timelines and budgets, optimizing resource allocation for maximum efficiency.
Coordinated logistics for large-scale meetings, ensuring seamless execution of events.
Developed and maintained relationships with vendors to secure competitive pricing and services.
Event Meeting Manager
2 Years 5 Months
Lodge of Four Seasons | 01.2010 - 06.2012
Implemented process improvements that enhanced attendee satisfaction and streamlined operations.
Trained and mentored junior staff in effective meeting management practices and client engagement strategies.
Analyzed feedback to identify areas for enhancement in event planning and execution processes.
Oversaw contract negotiations with suppliers, ensuring compliance with organizational standards and policies.
Convention Services Manager
4 Years 5 Months
The Resort at Port Arrowhead | 08.2005 - 01.2010
Developed comprehensive event proposals tailored to client specifications and budget constraints.
Managed vendor relationships to secure competitive pricing and quality services for conventions.
Coordinated logistics for events, ensuring seamless execution of client requirements.
Oversaw setup and breakdown processes, maintaining high standards of service delivery during events.
DIRECTOR OF SOCIAL SERVICES at North Cascades Health and Rehabilitation CenterDIRECTOR OF SOCIAL SERVICES at North Cascades Health and Rehabilitation Center