Kaytlyn Torrence
Mount Vernon,WA
Summary
Dynamic social services leader with a proven track record at North Cascades Health and Rehabilitation Center, enhancing resident well-being through tailored care plans and compassionate support. Skilled in case management and crisis intervention, I foster positive environments and effectively collaborate with healthcare teams to reduce hospitalization rates.
Overview
15
15
years of professional experience
1
1
Certification
Work History
DIRECTOR OF SOCIAL SERVICES
North Cascades Health and Rehabilitation Center
05.2022 - Current
- Assessed new residents' needs and developed individualized care plans that improved resident well-being by 63%
- Provided compassionate counseling and support to residents and families, addressing aging, health, and end-of-life care concerns
- Collaborated with healthcare providers to ensure residents received necessary medical care and support services, resulting in a 34% reduction in hospitalization rates
- Proactively identified and addressed resident needs and concerns, fostering a positive and supportive environment
CASE MANAGER/NAR/DSP & EVENT COORDINATOR
Soundview Supported Living
10.2014 - 05.2022
- Facilitated case management for mentally disabled individuals, promoting independent decision-making and quality of life
- Coordinated all aspects of patients' medical care and personal lives, ensuring safety and well-being
- Supervised finances and documented expenditures accurately
- Provided daily caregiving support including hygiene assistance and medication management
KIDZONE CHILDCARE COORDINATOR/LEAD RECEPTIONIST
URBAN FITNESS
01.2010 - 12.2014
- Managed the daily operations of the Kid Zone childcare facility, including staff scheduling and supervision
- Served as the lead receptionist, providing exceptional customer service to both children and adults
- Handled incoming calls, emails, and walk-ins, responding to customer inquiries, and resolving issues in a timely and professional manner
- Processed membership applications, billing, and other administrative tasks with accuracy and efficiency
- Maintained a welcoming and friendly atmosphere, fostering a positive experience for all customers
Education
Bachelor of Science - Social Sciences
Skagit Valley College
Mount Vernon, WA01-2023
Skills
- Case management
- Client interaction
- Event organization
- Documentation
- Developmental Disabilities knowledge
- Psychological conditions knowledge
- Direct care
- Educational work
- Social work
- Senior citizens knowledge
- Planning
- Coordination
- Program development
- Compliance
- Positive Behavior Support Plans
- Assessment
- Volunteer participation
- Awareness training
- Fundraising
- Care plan development
- Crisis intervention
- Medical coordination
- Regulatory compliance
- Data management
- Program evaluation
- Community outreach
- Conflict resolution
- Training and mentoring
- Patient advocacy
- Cognitive assessment
- Client needs assessments
Certification
- NAR (Delegated Nurse) 05/2016
- Pharmacy Technician 03/2022
- Dual Diagnosis Certification 10/2018
- Crisis Response Strategies Certification 06/2020
- Right Response Certification 10/2016
- Suicide, Homicide, & Violence Risk Recognition Certification 09/2021
- Nonviolent Crisis Intervention Certified 05/2022
- Certified Peer Councilor 11/2019
Timeline
DIRECTOR OF SOCIAL SERVICES
North Cascades Health and Rehabilitation Center
05.2022 - Current
CASE MANAGER/NAR/DSP & EVENT COORDINATOR
Soundview Supported Living
10.2014 - 05.2022
KIDZONE CHILDCARE COORDINATOR/LEAD RECEPTIONIST
URBAN FITNESS
01.2010 - 12.2014
Bachelor of Science - Social Sciences
Skagit Valley College
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