Open To Work
Ackeem Dixon , MPA , MSW Candidate
New York City,US
Work Preference
Summary
Human Services Leader with extensive experience in directing community-focused programs. Expertise in crisis intervention and program development, utilizing data-driven strategies to improve client outcomes. Committed to fostering collaborative partnerships that enhance service coordination and ensure comprehensive support for diverse communities.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Director of Social Services
HELPUSA
Wards Island, US
11.2023 - Current
- Directed the overall operation and administration of comprehensive social services for a men's shelter, with a focus on housing stability, self-sufficiency, and successful transitions to permanent housing.
- Supervised and provided leadership to Case Managers, Housing Specialists, and Employment Specialists to ensure high-quality, client-centered service delivery.
- Coordinated assessments, case management services, service planning, and ongoing monitoring of participant progress toward individualized goals.
- Developed and implemented comprehensive service plans addressing housing, employment, education, behavioral health, medical care, substance use treatment, and entitlement benefits.
- Established and maintained collaborative relationships with community providers, subcontractors, healthcare organizations, educational institutions, and government agencies to enhance service coordination.
- Served as the primary liaison with external partners including healthcare providers, mental health agencies, employment programs, and educational institutions to ensure continuity of care.
- Identified service gaps and emerging program needs and implemented new initiatives to improve participant outcomes and program effectiveness.
- Provided ongoing supervision, coaching, training, and professional development opportunities to social services staff to strengthen team performance and promote staff retention.
- Collaborated with executive leadership and department directors to ensure integrated service delivery and efficient shelter operations.
- Promoted a culture of dignity, respect, accountability, and cultural responsiveness in all aspects of service delivery.
Assistant Team Leader
Argus Community, Inc.
New York, US
09.2023 - 06.2026
- Provide daily operational oversight and management of Safe Options Support (SOS) overnight outreach services in compliance with agency policies, contractual obligations, and regulatory standards.
- Supervise and support a multidisciplinary team responsible for engaging individuals experiencing homelessness within the transit system and community settings.
- Coordinate staff schedules and ensure appropriate overnight coverage to maintain uninterrupted service delivery.
- Lead street outreach efforts to identify, engage, and build rapport with unsheltered individuals using trauma-informed, person-centered, and harm reduction approaches.
- Conduct assessments, develop service plans, and coordinate referrals to emergency shelter, respite, Safe Haven, stabilization programs, and permanent housing resources.
- Collaborate with hospitals, emergency departments, law enforcement, outreach teams, housing providers, and community stakeholders to facilitate participant engagement and successful transitions to care.
- Participate in interdisciplinary case conferences and coordinate services to address participants' medical, behavioral health, and housing needs.
- Provide individual and group supervision, staff orientation, ongoing training, and mentorship to promote professional development and quality service delivery.
- Monitor program performance through chart reviews, documentation audits, and quality improvement initiatives to ensure compliance with agency and funder requirements.
- Manage on-call operations and coordinate 24/7 crisis response services, including referrals to emergency and community-based resources.
- Maintain strong working relationships with government agencies, Care Coordination organizations, housing providers, and community partners to improve participant outcomes.
- Promote culturally responsive services and ensure all interactions are conducted with dignity, respect, and sensitivity to diverse populations.
Associate Director of Social Services
HELPUSA
Wards Island, US
02.2023 - 11.2023
- Coordinated case management services, ensuring quality and timely service delivery.
- Led program staff, fostering team growth and enhancing professional development.
- Analyzed program needs, developed new services to address client requirements.
- Maintained accurate documentation, reporting on placement statistics and outcomes.
- Mentored team members in case management best practices, fostering a collaborative environment that enhanced service delivery quality.
- Streamlined service delivery processes, improving client satisfaction scores and reducing response time by implementing targeted interventions.
- Evaluated program performance through data analysis, leading to actionable insights that informed strategic service enhancements.
Assistance Director of Placement Services
HELPUSA
Wards Island, US
06.2022 - 02.2023
- Led housing intake and assessments, enhancing client placement efficiency and satisfaction.
- Facilitated client apartment viewings, ensuring timely move-ins and utility setups.
- Expanded housing resources through strategic networking with brokers and landlords.
- Documented housing processes meticulously, ensuring compliance and accuracy.
- Conducted housing workshops, empowering clients toward self-sufficiency
Case Manager Supervisor
HELPUSA
Wards Island, US
12.2021 - 06.2022
- Led case management team at shelter, ensuring high-quality client services and compliance.
- Reviewed and resolved resident complaints, enhancing service satisfaction and operational efficiency.
- Identified training needs, facilitating staff development and completion of mandatory courses.
- Coordinated case conferences, bridging service gaps and fostering effective team collaboration.
- Ensured timely submission of program statistics, maintaining regulatory compliance and accuracy.
Case Manager
HELPUSA
Wards Island, US
11.2020 - 12.2021
- Led client intake and assessment, creating tailored service plans for housing success.
- Collaborated with agencies to connect clients with essential services and resources.
- Advocated for clients, ensuring access to entitlements and permanent housing solutions.
- Regularly reviewed and adjusted living plans, fostering client independence.
- Guided new clients through site policies, promoting smooth transitions.
Housing Specialist
CAMBA
Brooklyn, US
08.2019 - 11.2020
- Facilitated housing assessments and plans for 100+ residents, ensuring timely application submissions.
- Guided clients in housing searches, leading to successful placements in permanent and supportive housing.
- Collaborated with landlords and brokers to expand housing options, enhancing client service delivery.
- Regularly updated housing program knowledge through training, improving resource allocation.
- Documented housing processes meticulously, contributing to organized case management and client success.
- Provided compassionate guidance to clients navigating housing challenges, fostering trust and open communication throughout the process
Senior Shift Supervisor
HELPUSA
Wards Island, US
09.2017 - 09.2019
- Managed team ensuring compliance with policies, resolving grievances, and maintaining coverage.
- Documented staff issues and submitted timely reports, enhancing operational efficiency.
- Handled bed assignments and incident reports, ensuring seamless operations with DHS CARES.
- Conducted monthly fire drills, reinforcing safety protocols and readiness.
- Provided night and weekend coverage, ensuring continuous support and supervision.
- Cultivated a positive work environment by mentoring team members, enhancing morale and fostering open communication.
Shift Supervisor
HELPUSA
Wards Island, US
07.2016 - 09.2017
- Managed resident grievances, achieving timely resolutions and enhancing community satisfaction.
- Developed and implemented training programs for Safety Monitor Staff, boosting team efficiency.
- Ensured compliance with DHS CARES protocols, optimizing bed assignments and incident reporting.
- Provided night and weekend coverage, ensuring consistent safety and operational standards.
- Conducted monthly fire drills and CCTV monitoring, improving emergency preparedness.
Security Officer
Allied Universal Security
Brooklyn, US
09.2015 - 07.2017
- Oversaw CCTV operations, ensuring 24/7 security with zero breaches.
- Conducted hourly patrols, enhancing safety protocols and reducing incidents.
- Managed resident logs and inspections, improving compliance and efficiency.
- Provided vigilant surveillance and monitoring, ensuring a safe environment and fostering resident trust.
- Conducted thorough inspections and monitored alarm systems, leading to a noticeable reduction in security incidents.
Education
Master of Social Work (MSW) -
Yeshiva University
New York, New York05-2027
Master of Public Administration - Public Affairs and Administration (MPA-PAA)
Metropolitan College of New York
New York, New York05-2022
Bachelor's degree of Professional Studies - Human Service
Metropolitan College of New York
New York, New York05-2021
General Equivalency Diploma -
Dreams Youth Build
Brooklyn, NY01-2013
Skills
- Case Management
- Crisis Intervention
- Program Development
- Community Outreach
- Data Analysis
- Data Collection
- Client Management Systems
- Case Tracking Systems
- Home Services Coordination
- Resource Allocation
- Document Management
- Presentation Development
- Collaboration Tools
- Email Management
- Leadership
Certification
- Security Guard 8 hour annual and 16-hour Certification
- Mental Health Training Certification
- Licensed Unarmed Security Guard
- FDNY Fire Guard 01
- FDNY Fire Guard 02 & FDNY Fire Safety Coordinator/F80
- CPR/AED certified
- Valid Driver's License
- Defensive Driving Certification
- Overdose Prevention Certification
- Language access training certification
Timeline
Director of Social Services
HELPUSA
11.2023 - Current
Assistant Team Leader
Argus Community, Inc.
09.2023 - 06.2026
Associate Director of Social Services
HELPUSA
02.2023 - 11.2023
Assistance Director of Placement Services
HELPUSA
06.2022 - 02.2023
Case Manager Supervisor
HELPUSA
12.2021 - 06.2022
Case Manager
HELPUSA
11.2020 - 12.2021
Housing Specialist
CAMBA
08.2019 - 11.2020
Senior Shift Supervisor
HELPUSA
09.2017 - 09.2019
Shift Supervisor
HELPUSA
07.2016 - 09.2017
Security Officer
Allied Universal Security
09.2015 - 07.2017
Master of Social Work (MSW) -
Yeshiva University
Master of Public Administration - Public Affairs and Administration (MPA-PAA)
Metropolitan College of New York
Bachelor's degree of Professional Studies - Human Service
Metropolitan College of New York
General Equivalency Diploma -
Dreams Youth Build