JOSH GIBSON
Summary
Driven Branch Manager with 10+ year track record of success in increasing revenue, improving operations efficiency and building high-performance team. Results-oriented problem solver and skilled leader. Self-directed and motivational style. Motivated to learn new skills and apply diverse experience already gained, adding value to an organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Regional Sales Manager
Aim High Equipment Rental
04.2023 - Current
- Increased regional sales and rentals by nurturing key client relationships.
- Exceeded monthly and quarterly sales/rental targets consistently by leveraging extensive product knowledge and effective selling techniques.
- Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
- Exceeded annual territory revenue goals by prioritizing high potential accounts and executing customized action plans.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
Service Tech
DCC Propane
12.2022 - 04.2023
- Perform service work on customer residential and commercial propane systems and equipment
- Troubleshoot problems that arise, and when needed, help with bulk deliveries.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
Branch Manager
Aim High Equipment Rental
11.2021 - 05.2022
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Branch Manager
Airgas
09.2019 - 11.2021
- Managed daily operations for largest metropolitan distribution center including deliveries, fill plant, office personnel, branch profit and loss, and ensured compliance to all FDA regulations.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Championed process improvement initiatives that resulted in increased efficiency, improved service quality, or cost savings for the organization as a whole.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Complied with regulatory guidelines and requirements.
Operations Supervisor
Amerigas
07.2017 - 08.2019
- Manage daily operations, train new staff, Safety Champion, ability to perform all duties in branch.
Owner/Groomer
JABS Mobile Grooming
02.2016 - 06.2017
- Founded company and grew demand so that appointments were 8-10 weeks out, managed all aspects of business, made profits in first 90 days.
Route Driver
XChem
11.2014 - 01.2016
- Delivered hazardous materials, maintained daily DOT logs, performed maintenance, completed monthly inventory of product.
Branch Manager
Airgas
04.2012 - 11.2014
- Managed daily operations of branch, increased profit margin from $350k to $900k, received 'Branch of the Year' award, exceptional staff retention.
Education
High School Diploma -
Briggsdale High School
05.1998
Skills
- Operations management
- Scheduling
- Retail sales
- Microsoft Suite
- Team building
- Team management
- Account management
- Recruiting
- Inventory control and management
- New business development
- Office management
- Quality control
- Sales
- Training
- Vendor management and relations
Certification
CDL Class A – with Tanker and Hazmat endorsement
Timeline
Regional Sales Manager
Aim High Equipment Rental
04.2023 - Current
Service Tech
DCC Propane
12.2022 - 04.2023
Branch Manager
Aim High Equipment Rental
11.2021 - 05.2022
Branch Manager
Airgas
09.2019 - 11.2021
Operations Supervisor
Amerigas
07.2017 - 08.2019
Owner/Groomer
JABS Mobile Grooming
02.2016 - 06.2017
Route Driver
XChem
11.2014 - 01.2016
Branch Manager
Airgas
04.2012 - 11.2014
High School Diploma -
Briggsdale High School