Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Josh Harmon

IT Professional
Whitefish,MT

Summary

IT Manager overseeing technology assessment, procurement, deployment, integration and maintenance. Instruct and lead IT staff members in support of hardware and software infrastructure. Actively work with leadership team to determine and implement tech needs according to budget planning and industry advancements.

Overview

32
32
years of professional experience
5
5
years of post-secondary education

Work History

IT Manager

Whitefish Mountain Resort
3 2020 - Current
  • Oversee all IT department operations including roadmap, purchasing, installation, employee recruitment, staff development and user training.
  • Responsible for all IT budgeting, twice yearly and annual capital, totaling $487k (FY24) including growth management of employees from 425 to over 600
  • Collaborate with several unique departments to help meet IT needs and properly integrate systems including Ski Operations, Food & Beverage, Retail outlets, Rental outlets, Ski School and Sales.
  • Customize and repair industry specific technologies including customer ticketing, lift scanning, event coordination and safety
  • Implement measures and procedures to protect IT systems from cyber threats and data breaches
  • Setup and maintain firewall installations including API coordination and VPN for outside partners
  • Project manager for fiber optic upgrades, replacement of fuel delivery systems, building and vehicle maintenance software implementation, customer interface software, wifi expansion and security camera deployment

IT Technician

Whitefish Mountain Resort
06.2013 - 03.2020
  • Responded to support requests from end-users and assisted individuals with troubleshooting tasks both onsite and remote.
  • Deployed and repaired PC systems and peripherals such as desktops, laptops, networking equipment, printers, credit card readers, lift scanning and iPad setup
  • Established, repaired and optimized networks by installing switches, wiring, cabling and devices.
  • Set up and maintained user accounts and access.

Ski Area Fleet Maintenance Technician

Whitefish Mountain Resort
04.2009 - 06.2013
  • Scheduled and performed maintenance of ski grooming equipment including electrical, mechanical, and hydraulic systems
  • Earned Prinoth/Bombardier certification for electronic and hydraulic diagnosis and repair
  • Design and fabrication of custom vehicle modifications specific to ski industry

Director of Sales and Marketing

Centennial Log Homes And Furnishings Inc
06.1997 - 01.2009
  • Responsible for development of nationwide dealer network, recruiting and training
  • Developed and implemented new online marketing strategy including website creation
  • Tripled total company revenue from less than $500k to over $1.6 million in 12 years.

IT Technician and CAD Operator

Centennial Log Homes And Furnishings Inc
09.1993 - 07.1997
  • Responsible for bringing modern IT technology to all facets of company operations including sales, marketing, accounting, project management and customer relations.
  • AutoCAD design for commercial and residential log buildings.

Education

Bachelor of Science - Computer Science

The University of Montana
Missoula, MT
09.1988 - 05.1993

Skills

    Analytical assessment and repair of technical systems

    Budget creation and administration

    Strong written and oral communications skills

    Talent development and staff training

Software

Microsoft SQL Server and Azure

Microsoft Office and Exchange

VMWare virtualization

Veeam Backup setup and administration including supplementary cloud backup

Active Directory

SysAid and Spiceworks helpdesk ticket processing

Cisco Wifi implementation, maintenance and expansion

VoIP telephone deployment

Credit card payment equipment installation and configuration

Timeline

IT Technician

Whitefish Mountain Resort
06.2013 - 03.2020

Ski Area Fleet Maintenance Technician

Whitefish Mountain Resort
04.2009 - 06.2013

Director of Sales and Marketing

Centennial Log Homes And Furnishings Inc
06.1997 - 01.2009

IT Technician and CAD Operator

Centennial Log Homes And Furnishings Inc
09.1993 - 07.1997

Bachelor of Science - Computer Science

The University of Montana
09.1988 - 05.1993

IT Manager

Whitefish Mountain Resort
3 2020 - Current
Josh HarmonIT Professional
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