Microsoft SQL Server and Azure
Josh Harmon
IT Professional
Whitefish,MT
Summary
IT Manager overseeing technology assessment, procurement, deployment, integration and maintenance. Instruct and lead IT staff members in support of hardware and software infrastructure. Actively work with leadership team to determine and implement tech needs according to budget planning and industry advancements.
Overview
32
32
years of professional experience
5
5
years of post-secondary education
Work History
IT Manager
Whitefish Mountain Resort
3 2020 - Current
- Oversee all IT department operations including roadmap, purchasing, installation, employee recruitment, staff development and user training.
- Responsible for all IT budgeting, twice yearly and annual capital, totaling $487k (FY24) including growth management of employees from 425 to over 600
- Collaborate with several unique departments to help meet IT needs and properly integrate systems including Ski Operations, Food & Beverage, Retail outlets, Rental outlets, Ski School and Sales.
- Customize and repair industry specific technologies including customer ticketing, lift scanning, event coordination and safety
- Implement measures and procedures to protect IT systems from cyber threats and data breaches
- Setup and maintain firewall installations including API coordination and VPN for outside partners
- Project manager for fiber optic upgrades, replacement of fuel delivery systems, building and vehicle maintenance software implementation, customer interface software, wifi expansion and security camera deployment
IT Technician
Whitefish Mountain Resort
06.2013 - 03.2020
- Responded to support requests from end-users and assisted individuals with troubleshooting tasks both onsite and remote.
- Deployed and repaired PC systems and peripherals such as desktops, laptops, networking equipment, printers, credit card readers, lift scanning and iPad setup
- Established, repaired and optimized networks by installing switches, wiring, cabling and devices.
- Set up and maintained user accounts and access.
Ski Area Fleet Maintenance Technician
Whitefish Mountain Resort
04.2009 - 06.2013
- Scheduled and performed maintenance of ski grooming equipment including electrical, mechanical, and hydraulic systems
- Earned Prinoth/Bombardier certification for electronic and hydraulic diagnosis and repair
- Design and fabrication of custom vehicle modifications specific to ski industry
Director of Sales and Marketing
Centennial Log Homes And Furnishings Inc
06.1997 - 01.2009
- Responsible for development of nationwide dealer network, recruiting and training
- Developed and implemented new online marketing strategy including website creation
- Tripled total company revenue from less than $500k to over $1.6 million in 12 years.
IT Technician and CAD Operator
Centennial Log Homes And Furnishings Inc
09.1993 - 07.1997
- Responsible for bringing modern IT technology to all facets of company operations including sales, marketing, accounting, project management and customer relations.
- AutoCAD design for commercial and residential log buildings.
Education
Bachelor of Science - Computer Science
The University of Montana
Missoula, MT 09.1988 - 05.1993
Skills
Analytical assessment and repair of technical systems
Budget creation and administration
Strong written and oral communications skills
Talent development and staff training
Software
Microsoft Office and Exchange
VMWare virtualization
Veeam Backup setup and administration including supplementary cloud backup
Active Directory
SysAid and Spiceworks helpdesk ticket processing
Cisco Wifi implementation, maintenance and expansion
VoIP telephone deployment
Credit card payment equipment installation and configuration
Timeline
IT Technician
Whitefish Mountain Resort
06.2013 - 03.2020
Ski Area Fleet Maintenance Technician
Whitefish Mountain Resort
04.2009 - 06.2013
Director of Sales and Marketing
Centennial Log Homes And Furnishings Inc
06.1997 - 01.2009
IT Technician and CAD Operator
Centennial Log Homes And Furnishings Inc
09.1993 - 07.1997
Bachelor of Science - Computer Science
The University of Montana
09.1988 - 05.1993
IT Manager
Whitefish Mountain Resort
3 2020 - Current
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