Josh Hawks
Layton,UT
Summary
Passionate Educator with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Encouraged students to cultivate intellectual and creative passions and capitalize on natural talents.
Overview
10
10
years of professional experience
Work History
Residential Support Professional
Atlas
05.2021 - Current
- Monitored resident progress through regular assessments, adjusting support strategies as needed to maximize effectiveness.
- Contributed to the development of staff training materials focused on best practices in residential support services delivery.
- Improved residents'' daily living skills through consistent coaching and reinforcement of appropriate behaviors.
- Fostered positive relationships with residents, their families, and interdisciplinary team members for optimal communication and collaboration.
- Supported residents in achieving their personal goals by providing guidance, resources, and encouragement.
Medicare Sales Representative
E-Health Insurance
08.2020 - 05.2021
- Consistently met compliance standards for Medicare sales activities, ensuring adherence to state and federal regulations.
- Increased sales revenue by consistently meeting and exceeding monthly targets for new enrollments, including having 12 sales in a single day.
- Developed personalized sales strategies to match individual client needs with optimal Medicare plans, maximizing enrollment opportunities.
- Provided exceptional customer service during annual enrollment periods, assisting clients with plan changes or updates as needed.
- Enhanced customer satisfaction by addressing and resolving Medicare-related inquiries promptly and accurately.
Licensing Specialist
State Of Utah Department Of Human Services
03.2017 - 08.2020
- Accomplished successful renewal of expiring licenses through meticulous preparation, submission, and follow-up of relevant documentation of 155 programs.
- Served as primary point of contact for regulatory agencies, fostering positive relationships that facilitated smooth communications during inspections or audits.
- Stayed up-to-date on Utah laws and licensing requirements to complete accurate and efficient reviews.
- Reviewed, investigated and evaluated various program incident reports and complaints,
- Reviewed compliance and investigated unlicensed human service programs throughout state of Utah.
Probation Officer
Apex Probation
07.2014 - 10.2016
- Determined appropriate supervision levels by conducting risk and needs assessments as owner.
- Ensured compliance with court-ordered sanctions by closely monitoring probationers'' adherence to conditions of release.
- Handled over 40 full-cycle caseloads per month.
- Promoted a culture of accountability among probationers by setting clear expectations for behavior and promptly addressing violations when necessary.
- Provided guidance and support to probationers in securing employment, housing, and other essential resources for successful reintegration into society.
- Developed effective communication skills while interacting with diverse populations including offenders, their families, court personnel, and community partners.
Education
Bachelor of Science - Criminal Justice
Weber State University
Ogden, UT05.2009
Skills
- Positive Reinforcement
- Classroom Management
- Behavior Management
- Organizational Skills
- Objection handling
- Student Engagement
- Motivating Students
- Problem-solving abilities
- Collaborative Teamwork
- Professional boundaries
Timeline
Residential Support Professional
Atlas
05.2021 - Current
Medicare Sales Representative
E-Health Insurance
08.2020 - 05.2021
Licensing Specialist
State Of Utah Department Of Human Services
03.2017 - 08.2020
Probation Officer
Apex Probation
07.2014 - 10.2016
Bachelor of Science - Criminal Justice
Weber State University