Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Josh Hayes

Austin,TX

Summary

Results-driven retail sales professional with a strong background in customer service and extensive product knowledge. Proven track record of exceeding sales targets through effective communication and a keen understanding of customer needs. Recognized for exceptional problem-solving skills that enhance shopping experiences and foster customer loyalty. Successfully improved store layout for optimal product visibility, leading to increased customer satisfaction and streamlined shopping flow.

Overview

8
8
years of professional experience

Work History

Personal Vacation Planner

Carnival Cruise Lines
Dallas, TX
05.2024 - 12.2025
  • Developed vacation packages tailored to individual customer needs and preferences.
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Provided customers with information on various attractions in the destination city or country.
  • Handled customer complaints professionally while providing solutions in a timely manner.
  • Coordinated all aspects of client's travel arrangements including airfare, hotel reservations, car rentals.
  • Responded promptly to customer inquiries via telephone and email.
  • Handled travel arrangements for groups, couples, executives, and special needs clients.

Shift Manager/Key Holder

RaceTrac
Grand Prairie, TX
01.2022 - 04.2024
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with locating and securing desired products.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Delegated work to staff, setting priorities and goals.
  • Ensured proper opening and closing procedures were followed daily.
  • Reviewed completed work to verify consistency, quality, and conformance.

Sales Lead

Champs Sporting Goods
Frisco, TX
07.2019 - 07.2022
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Exceeded department expectations for productivity and accuracy levels.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Identified customer needs by asking questions and advising on best solutions.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Maintained attractive merchandise displays to maximize purchases.
  • Reset store displays for special events and seasonal merchandise changes.

Sales Associate

Scheels
Frisco, TX
07.2021 - 12.2021
  • Demonstrated product features and benefits for customers' needs.
  • Greeted customers to determine wants or needs.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Organized stockroom shelves according to size, color or style.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Answered store and merchandise questions and led customers to wanted items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Sold various products by explaining unique features and educating customers on proper application or usage.

Sales Associate

Shoe Palace
Frisco, TX
01.2018 - 06.2019
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Answered store and merchandise questions and led customers to wanted items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Collected payments and provided accurate change.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Upsold additional items based on customer interests and needs.

Education

High School Diploma -

Allen High School
Allen
06-2019

Skills

  • Exceptional communication
  • Language proficiency
  • Strong negotiation
  • Marketing expertise
  • Cultural awareness
  • Product comparisons
  • Company guidelines and procedures
  • Organization
  • Customer experience management
  • Brand awareness
  • Sales promotions
  • Fashion sense
  • Product merchandising
  • Product promotion
  • Footwear fitting
  • Footwear construction

Affiliations

  • sneaker collecter
  • basketball
  • reading
  • working out

Languages

English
Professional

References

References available upon request.

Timeline

Personal Vacation Planner

Carnival Cruise Lines
05.2024 - 12.2025

Shift Manager/Key Holder

RaceTrac
01.2022 - 04.2024

Sales Associate

Scheels
07.2021 - 12.2021

Sales Lead

Champs Sporting Goods
07.2019 - 07.2022

Sales Associate

Shoe Palace
01.2018 - 06.2019

High School Diploma -

Allen High School

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Josh Hayes