Summary
Overview
Work History
Education
Skills
Timeline
Generic

Josh Houreas

Humble

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership at Raising Cane's Restaurants. Proven ability to enhance team performance through effective training and mentoring. Skilled in cash handling and problem-solving, fostering a positive atmosphere that drives operational success and customer satisfaction.

Professional with proven track record in delivering high-quality team results. Skilled in effective communication, problem-solving, and time management. Strong focus on team collaboration, adaptability, and meeting organizational goals. Well-versed in fostering productive and supportive work environment.

Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.

Overview

10
10
years of professional experience

Work History

Team Member

Cava Grill
10.2024 - Current
  • Delivered exceptional customer service in high-pressure environments.
  • Collaborated with team members to maintain operational efficiency during peak hours.
  • Provided exceptional customer service, ensuring a positive dining experience for all guests.
  • Managed multiple tables efficiently during peak hours, maintaining high service standards.

Certified Trainer

Raising Cane's Restaurants
04.2024 - Current
  • Developed and delivered training programs to enhance employee skills and knowledge.
  • Assessed training needs through comprehensive evaluations and feedback collection.
  • Implemented innovative training techniques to improve engagement and retention rates.
  • Conducted workshops and seminars, facilitating knowledge sharing among team members.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided coaching and mentoring to employees.
  • Trained and mentored crew members on operational procedures and safety protocols.
  • Implemented training programs to enhance team competencies and service quality.
  • Championed a positive attitude throughout the workplace, fostering a collaborative atmosphere that enabled crew members to thrive both individually and as valued contributors to the overall success of the organization.

Team Leader

Mod Super Fast Pizza Holdings
01.2022 - 03.2024
  • Led team in achieving operational targets and enhancing productivity through streamlined processes.
  • Mentored junior staff, fostering skill development and improving team performance.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Collected, arranged, and input information into database system.
  • Observed packing operations to verify conformance to specifications.

Team Member

McDonald's
04.2019 - 01.2022
  • Supported customer service initiatives by addressing inquiries and resolving issues effectively.
  • Monitored equipment performance, reporting malfunctions to ensure timely repairs and maintenance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Enhanced store security measures, reducing incidents of theft and loss.
  • Addressed and resolved customer complaints in polite and professional manner.

Retail Worker

Houston Astros
08.2021 - 10.2021
  • Assisted customers with product selections, ensuring satisfaction and enhancing shopping experience.
  • Managed inventory levels, performing regular stock checks to maintain product availability.
  • Trained new staff on operational procedures, fostering a collaborative work environment.
  • Implemented visual merchandising strategies to optimize store layout and improve sales appeal.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Answered questions about store policies and addressed customer concerns.
  • Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
  • Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.

Team Member

Whataburger Restaurants L&c
04.2019 - 02.2020
  • Collaborated with team members to streamline daily operations and enhance workflow efficiency.
  • Assisted in training new staff on operational procedures and safety protocols.
  • Maintained inventory accuracy through regular audits and updates using inventory management systems.
  • Implemented process improvements that reduced downtime and increased productivity levels.
  • Addressed and resolved customer complaints in polite and professional manner.

Sales Associate

Five Below
08.2015 - 04.2019
  • Assisted customers in selecting products, enhancing overall shopping experience.
  • Maintained knowledge of store inventory and promotions to provide accurate information.
  • Operated point-of-sale systems for efficient transaction processing.
  • Collaborated with team members to achieve sales goals and improve service quality.
  • Organized merchandise displays to maximize product visibility and appeal.
  • Responded promptly to customer inquiries, fostering positive relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Supported inventory management by restocking shelves and conducting counts.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed efficient cash register operations.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Prioritized helping customers over completing other routine tasks in store.

Education

High School Diploma -

Somersworth High School
Somersworth, NH
06-2016

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Cash handling
  • Cleaning
  • Flexible schedule
  • Workplace safety
  • Computer skills
  • Money handling
  • Facility cleaning
  • Chemical handling
  • Data entry

Timeline

Team Member

Cava Grill
10.2024 - Current

Certified Trainer

Raising Cane's Restaurants
04.2024 - Current

Team Leader

Mod Super Fast Pizza Holdings
01.2022 - 03.2024

Retail Worker

Houston Astros
08.2021 - 10.2021

Team Member

McDonald's
04.2019 - 01.2022

Team Member

Whataburger Restaurants L&c
04.2019 - 02.2020

Sales Associate

Five Below
08.2015 - 04.2019

High School Diploma -

Somersworth High School

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