Josh Illasarie
NEW YORK,New York
Summary
Enthusiastic Computer Scientist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Computer Science.
Overview
4
4
years of professional experience
Work History
Desktop Support Technician
Signify Health
New York, NY
08.2021 - Current
- Manages deployment, monitoring, maintenance, upgrade and support of all IT systems to include PCs, operating systems, hardware, software, peripherals, and office automation equipment.
- Maintaining updated SOPs and knowledge base articles.
- Presents hardware and software to ensure that computer capabilities are responsive to needs of corporate growth and changing corporate objectives.
- Maintaining tickets up to date, closing, escalating, and notating tickets as needed.
- Provides day-to-day support for end users desktop issues (hardware/software) and external clinician's technical issues (hardware/software).
- Effectively manages and maintains all security updates to desktop machines and MDM solutions to deployed devices internal/external.
IT Support Specialist Intern
NYC Department Of Education
New York, NY
03.2020 - 07.2021
- Managed and setup computer equipment in classrooms and offices.
- Update and installed software.
- Assist in training educators on new platforms for remote learning.
- Managed inventory of all devices.
- Provided first-level technical support to end users on proprietary software and applications, including installation and basic usage.
- Performed troubleshooting techniques over phone, zoom and via web messenger to identify and resolve issues.
- Assisted in launch of learning platform.
- Ensure LCD projectors, smart boards and other related audio/video equipment are functioning.
- Collaborated with DIIT on tech related problems within our school.
Education
Bachelor of Science - Computer Information Systems
New York City College of Technology of The City University of New York
Brooklyn, NY06.2021
Skills
- Microsoft Windows and Office
- Computer Hardware and Software Knowledge
- Tracking and Documentation
- Help Desk Support
- System Performance Assessment
- Diagnostic Tools
- System upgrades and optimization
- Experience in Active Directory and G Suite
- Excellent oral and written communication skills
Accomplishments
• Ic3 Computer Fundamentals Certification
• CompTIA IT Strata Certification
Timeline
Desktop Support Technician
Signify Health
08.2021 - Current
IT Support Specialist Intern
NYC Department Of Education
03.2020 - 07.2021
Bachelor of Science - Computer Information Systems
New York City College of Technology of The City University of New York