Josh Kowalczyk
Grand Rapids,MI
Summary
Dynamic and adaptable professional with a strong background in customer service and teamwork, honed at Qdoba. Proven ability to implement process improvements and maintain equipment, enhancing productivity. Recognized for clear communication and attention to detail, consistently delivering exceptional results in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Team Member
Qdoba
04.2025 - Current
- Collaborated with team members to ensure efficient workflow and task completion.
- Assisted in training new staff on operational procedures and safety protocols.
- Maintained inventory accuracy through regular audits and updates.
- Implemented process improvements that enhanced overall productivity.
- Monitored equipment performance to troubleshoot issues promptly.
- Supported customer service initiatives by addressing inquiries effectively.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Engineering Intern
City of Kentwood
04.2024 - 08.2024
- Implemented automated systems to improve accuracy and efficiency of engineering processes.
- Conducted research to identify and evaluate new technologies and concepts.
- Analyzed and interpreted data to identify trends and recommend improvements.
- Studied corrections from senior engineers to learn and grow professionally.
- Collaborated with engineering team to determine project specifications.
Department of Public Works Seasonal Help
City of Kentwood
05.2023 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Salad Prep
Russ' Restaurants
04.2021 - 05.2023
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Kent Innovation High School
Grand Rapids, MISkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Following instructions
- Cleaning
- Flexible schedule
- Organizing work stations
- Order preparation
- Facility cleaning
- Equipment operation
- Equipment maintenance
- Adaptability and flexibility
Timeline
Team Member
Qdoba
04.2025 - Current
Engineering Intern
City of Kentwood
04.2024 - 08.2024
Department of Public Works Seasonal Help
City of Kentwood
05.2023 - 08.2023
Salad Prep
Russ' Restaurants
04.2021 - 05.2023
High School Diploma -
Kent Innovation High School