Josh Krise
Cresson,PA
Summary
Dynamic Claims Consultant with a proven track record at the Pennsylvania Department of Veterans of Foreign Wars, excelling in claims analysis and customer service. Recognized for enhancing processing efficiency and fostering teamwork, I leverage critical thinking and attention to detail to deliver optimal support for veterans' benefits.
Overview
6
6
years of professional experience
Work History
Claims Consultant
Pennsylvania Department of Veterans of Foreign Wars
Altoona, PA
12.2025 - Current
- Assisted in processing claims for veterans' benefits, ensuring accuracy and compliance with regulations.
- Analyzed claim submissions, identifying discrepancies and recommending corrective actions to enhance efficiency.
- Collaborated with team members to streamline claims processing procedures, improving turnaround times.
- Developed knowledge of veteran benefit programs, providing support to clients in understanding their options.
- Conducted research on policy changes impacting claims, adapting processes accordingly for optimal service delivery.
- Participated in training sessions to enhance skills in claims assessment and customer service techniques.
Lay Preacher
Windber Church of the Nazarene
Windber, PA
12.2025 - 01.2026
- Delivered engaging sermons that inspired congregation members and fostered spiritual growth.
- Coordinated community outreach programs to enhance church visibility and attract new attendees.
- Facilitated Bible study sessions, promoting discussion and deepening understanding of scripture among participants.
- Collaborated with church leadership to develop worship service themes aligned with congregational needs.
- Acted as the WIndber Church of the Nazarene Administrative Assistant and Outreach Coordinator
Veterans Service Officer
Cambria County
Ebensburg, PA
10.2023 - 12.2025
- Processed customer inquiries and resolved issues efficiently
- Managed case documentation and maintained accurate records
- Assisted in training new staff on service protocols
- Implemented improvements to streamline service delivery
- Collaborated with departments to enhance communication strategies
- Provided support during community outreach initiatives
Sales Associate
Thompson's Pharmacy
Altoona, PA
10.2022 - 10.2023
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained up-to-date knowledge of current promotions and product features.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve sales targets and improve store performance.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Conducted inventory checks and restocked shelves to ensure product availability.
- Monitored sales floor for cleanliness and organization, promoting a welcoming environment.
Housekeeper
Hampton Inn By Hilton
Altoona, PA
03.2022 - 10.2022
- Ensured cleanliness and sanitation of guest rooms and common areas.
- Managed laundry operations, including sorting, washing, and folding linens.
- Trained new housekeeping staff on standard operating procedures and safety protocols.
- Conducted regular inventory checks to maintain adequate stock of cleaning supplies.
- Collaborated with maintenance team to report and resolve facility issues efficiently.
Sales Associate
Target
Altoona, PA
12.2021 - 03.2022
- Trained new associates on sales techniques and store procedures for operational efficiency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Crew Member
AMC Theatres
Duncansville, PA
12.2019 - 12.2021
- Assisted customers with orders and inquiries to enhance service quality.
- Operated kitchen equipment and maintained cleanliness to ensure safety standards.
- Collaborated with team members to optimize workflow during peak hours.
- Trained new crew members on procedures and best practices for efficiency.
- Monitored inventory levels and communicated needs to management for timely restocking.
Sales Associate
Dunham’s Sports
Altoona, PA
10.2019 - 12.2019
- Managed customer transactions efficiently, ensuring accurate and timely processing of sales.
- Provided expert advice on over-the-counter medications, enhancing customer satisfaction and loyalty.
- Led training sessions for new associates, promoting knowledge sharing and team cohesion.
- Implemented inventory management practices to optimize stock levels and reduce waste.
Education
High School Diploma - General
Penn Cambria High School
Cresson, PA05.2019
Skills
- Claims analysis
- Investigation techniques
- Policy interpretation
- Claims investigation
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Computer skills
- Customer service and support
- Organizational skills
- Active listening
- Effective communication
- Decision-making
- Workload prioritization
- Team building
- Relationship building
- Report and records review
- Coaching and mentoring
- Analytical thinking
- Conflict resolution
- MS office
- Written communication
- Human relations
Timeline
Claims Consultant
Pennsylvania Department of Veterans of Foreign Wars
12.2025 - Current
Lay Preacher
Windber Church of the Nazarene
12.2025 - 01.2026
Veterans Service Officer
Cambria County
10.2023 - 12.2025
Sales Associate
Thompson's Pharmacy
10.2022 - 10.2023
Housekeeper
Hampton Inn By Hilton
03.2022 - 10.2022
Sales Associate
Target
12.2021 - 03.2022
Crew Member
AMC Theatres
12.2019 - 12.2021
Sales Associate
Dunham’s Sports
10.2019 - 12.2019
High School Diploma - General
Penn Cambria High School