Josh LaSota
Cary,IL
Summary
Dedicated and customer-focused in IT support with a solid understanding of troubleshooting hardware, software, and network issues. Skilled in providing technical assistance, maintaining systems, and ensuring optimal performance. Known for excellent collaboration, problem-solving abilities, and a strong commitment to delivering efficient and user-friendly solutions. Eager to contribute to a team-oriented environment and support organizational IT goals.
Overview
8
8
years of professional experience
Work History
Customer Service Lead
Guitar Center
07.2021 - Current
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Customer Service
PetSmart
05.2017 - 07.2021
- Provided exceptional customer service to customers.
- Displayed very good communication and customer service skills.
- Welcomed and greeted guests and delivered outstanding customer service.
Education
Associate of Science - Computer Programming Fundamentals
McHenry County College
Crystal Lake, IL12-2024
Bachelor of Arts - Music Performance
Judson University
Elgin, IL12-2020
Skills
- Information Technology
- Microsoft Office
- Mac OS
- Troubleshooting
- Team collaboration
- Friendly customer service
- Dedicated and strong work ethic
Timeline
Customer Service Lead
Guitar Center
07.2021 - Current
Customer Service
PetSmart
05.2017 - 07.2021
Associate of Science - Computer Programming Fundamentals
McHenry County College
Bachelor of Arts - Music Performance
Judson University
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