Hi, I’m
Ha-Das-Sah Skeete
Jamaica,NY
Summary
Attentive Customer Service Advocate with 13 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
Overview
13
years of professional experience
Work History
Cambridge West Inc.
Direct Customer Service Representative
09.2023 - 03.2024
Job overview
- Managed high-volume in person traffic, efficiently addressing customer inquiries and concerns.
- Generated sales leads by identifying customer needs and aligning them with appropriate product solutions.
- Resolved customer complaints with timely and effective solutions, ensuring follow-through for satisfactory outcomes.
- Maintained comprehensive records of customer interactions, account processing, and document filing to uphold service quality and accuracy.
- Managed 20-30 in person customers per day.
Guyana Police Force
Immigration Officer
03.2013 - 06.2023
Job overview
- Addressed inquiries from approximately 30-50 foreign nationals per day regarding immigrant and non-immigrant visa processes, ensuring accurate dissemination of information and resolution of both standard and complex issues.
- Facilitated effective communication between applicants and departmental officers, improving clarity and efficiency of visa application process.
- Improved inter-agency communication by participating in meetings, conferences, and training sessions related to immigration enforcement issues.
- Handled sensitive information securely by adhering strictly to data protection protocols when accessing databases containing personal data of applicants or detainees.
- Collaborated with other law enforcement agencies to identify and apprehend individuals involved in criminal activities or posing threat to national security.
Qualfon Guyana
Customer Service Representative
08.2011 - 01.2013
Job overview
- Managed approximately 30 incoming calls and emails per day from customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
University of GuyanaGeorgetown, Guyana
Certificate, Industrial Relations Management
09.2020
Computer World LTD.Georgetown, Guyana
Diploma from Microsoft Office
11.2011
North Georgetown SecondaryGeorgetown, Guyana
High School Diploma
06.2011
Skills
- Type 40 WPM
- Credit Card Transactions
- Project Management
- Case Management
- Data Analysis
- Mathematics
- English Language
- English Literature
- Caribbean History
- Information Technology
- Electronic Document Preparation Management
- Social Studies
- Building Technology
Languages
English
Native or Bilingual
Timeline
Direct Customer Service Representative
Cambridge West Inc.
09.2023 - 03.2024
Immigration Officer
Guyana Police Force
03.2013 - 06.2023
Customer Service Representative
Qualfon Guyana
08.2011 - 01.2013
University of Guyana
Certificate, Industrial Relations Management
Computer World LTD.
Diploma from Microsoft Office
North Georgetown Secondary
High School Diploma
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