Overview
Work History
Education
Skills
Accomplishments
Career Overview
Timeline
Generic

Dominique Taylor

West Monroe

Overview

15
15
years of professional experience

Work History

Customer Service Representative Offline

Centurylink
01.2014 - 04.2024
  • Processing cable, internet, and telephone orders for customers and door to door sales representatives. Setting up accounts for customers, running customers credit, processing deposits if customers required them.
  • Explaining to customers what services they are buying. Also explaining contract agreement of those products to customers.
  • Another job function performed was Credit Risk. In this function I performed credit checks on customers seeking services. Based on credit scores a deposit was taken from customer.
  • Also did Customer Order Resolution. This function was receiving accounts and orders from internal employees that experienced errors with there orders. I would correct the order so the internal employee could proceed with setting up service with there customer.

Cashier/Stock Clerk

CVS Pharmacy
05.2012 - 06.2013
  • Processing customers transaction on the cash register
  • Informing customers about different products we sold
  • Explaining sales and promotions going on at the time to customers.Stocking products on shelves.

Cashier/ Stock Clerk

Rite Aid
05.2011 - 07.2011
  • Processing transactions on the cash register.Explaining weekly deals and sales to customers
  • Stocking products on shelves.

Bankers Services Representative

JP Morgan Chase Call Center
07.2010 - 02.2011
  • Assisting bankers and tellers with customers home equity accounts
  • Faxing and emailing customers home equity documents upon request
  • Giving them payment history and advances made on there accounts
  • Waiving fees if customers were eligible for waives
  • Processing exception funding for car loans.Giving lien release information to customers and authorized third parties.

Customer Service Representative/Technical Support Representative

Accent Marketing
11.2008 - 03.2010
  • Processing customers cellphone payments
  • Informing customers about plans and phones we offered
  • Walking customers through troubleshooting steps if there phone malfunctioned
  • Giving customers shipping information to phone manufacture if troubleshooting steps didn't work
  • Refunding money to customers accounts if games, ringtones, or wallpapers bought through ours services did't work.

Education

High School Diploma - General Studies

West Monroe High
West Monroe, LA
01.2004

Skills

  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Energetic work attitude
  • Customer service expert
  • Adaptive team player
  • Courteous demeanor
  • Telephone inquiries specialist
  • Proficient in Microsoft Excel and Microsoft Word
  • Microsoft Outlook
  • Type 40 WPM
  • Strong data entry skills

Accomplishments

  • Customer Service: Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Sales: Consistently generated additional revenue through skilled sales techniques.

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I'am as highly motivated individual. Very dependable person and employee. High performing employee and able to work in an individual or group setting.

Timeline

Customer Service Representative Offline

Centurylink
01.2014 - 04.2024

Cashier/Stock Clerk

CVS Pharmacy
05.2012 - 06.2013

Cashier/ Stock Clerk

Rite Aid
05.2011 - 07.2011

Bankers Services Representative

JP Morgan Chase Call Center
07.2010 - 02.2011

Customer Service Representative/Technical Support Representative

Accent Marketing
11.2008 - 03.2010

High School Diploma - General Studies

West Monroe High

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Dominique Taylor