Summary
Overview
Work History
Education
Skills
Prior Employment
References
Timeline
Generic

Tina Childers

Mount Sterling,KY

Summary

To work and grow in a professional environment that allows for a secure, long term position. Seasoned Customer Care Agent offering 8 years of related experience combined with proven customer service, communication and conflict mediation skills. Successful at defusing upset, angry customers with calm and level-headed approaches. Team-oriented, resourceful and adaptable to changing demands.

Overview

20
20
years of professional experience

Work History

Valvoline Customer Care Offline Claims

Valvoline
03.2024 - Current
  • Monitoring and updating current claims, facilitating payments, online ordering of parts, maintaining a monthly expense report for accuracy, processing incoming claims documentation, assisting frontline agents with claims questions/refunds, processing refunds, assisting field management with current claims, updating current claims, responding to incoming emails, and responding and contacting guests concerning SMG/surveys

Valvoline Customer Care Claims Specialist

Valvoline
09.2020 - Current
  • Inbound escalated claims call, monitoring and updating current claims, facilitating payments, online ordering of parts, maintaining a monthly expense report for accuracy, processing incoming claims documentation, assisting frontline agents with claims questions/refunds, processing refunds, assisting field management with current claims, and building/maintaining customer relations

Valvoline Customer Care Frontline

Valvoline
07.2019 - 09.2020
  • Fielding inbound customer calls, building/maintaining customer relations, refunds, processing incoming claims, responding to SMG/survey claims, and training one employee

Skyview/Continuum Call Center

04.2016 - 06.2019
  • Developing customer relations, maintaining customer accounts, handling escalated customer concerns regarding billing and services, tax and billing disputes

Montgomery County Board of Education

08.2013 - 01.2016
  • Food Service Manager at Mapleton Elementary, ordering food stock and supplies weekly, daily bank deposits, counting monthly inventory, maintaining daily records for all food usage and waste, supervising, payroll, training new employees on correct procedures

Circle K

Mount Sterling, KY
01.2010 - 08.2013
  • Clerk, training new employees, stocking and organizing inventory, maintaining a clean, safe work environment, serving the public

McDonalds

Martin, KY
05.2004 - 12.2008
  • Shift Manager, training employees in correct procedures, food production, quality control, serving the public, stock ordering, making daily bank deposits

Education

Prestonsburg High School
01.1996

No Degree -

BSCTC

Skills

  • Strong organizational skills
  • Excellent mathematical skills
  • Past experience with onboarding and training
  • Familiar with Microsoft Office
  • Fluent in several types of email
  • Working knowledge of computers

Prior Employment

  • Valvoline Customer Care Claims Specialist, 09/2020, present, Inbound escalated claims call, monitoring and updating current claims, facilitating payments, online ordering of parts, maintaining a monthly expense report for accuracy, processing incoming claims documentation, assisting frontline agents with claims questions/refunds, processing refunds, assisting field management with current claims, and building/maintaining customer relations.
  • Valvoline Customer Care Frontline, 07/08/19, 09/2020, Fielding inbound customer calls, building/maintaining customer relations, refunds, processing incoming claims, responding to SMG/survey claims, and I also helped train one employee before accepting a position on the claims team.

References

Upon Request

Timeline

Valvoline Customer Care Offline Claims

Valvoline
03.2024 - Current

Valvoline Customer Care Claims Specialist

Valvoline
09.2020 - Current

Valvoline Customer Care Frontline

Valvoline
07.2019 - 09.2020

Skyview/Continuum Call Center

04.2016 - 06.2019

Montgomery County Board of Education

08.2013 - 01.2016

Circle K

01.2010 - 08.2013

McDonalds

05.2004 - 12.2008

Prestonsburg High School

No Degree -

BSCTC
Tina Childers