Quiana Wright
Wilkes-Barre,PA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
TurboTax
03.2024 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Quality Assurance Agent
Mueller Reports
06.2023 - 01.2024
- Residential home inspections for clients to use for underwriting purposes
- Reviewed reports of residential homes submitted from the field by inspectors.
Remote CSR
WestGuard
01.2022 - 01.2023
- Entered insurance claims for different businesses and homes
- Sent live payments to multiple claimants and businesses
- Sent correspondence between different insureds.
MTA Dispatcher
Access-a-Ride
10.2020 - 05.2021
- Ensure Route and Driver productivity
- Resolves problems related to Customer, staff, or Driver complaints; resolves problems associated with Customer Transport.
Customer Service Rep
NightLife Entertainment
10.2018 - 12.2019
- Fulfilled certain customer requests
- Telephone operations, Maintained clientele database.
Customer Service Representative
Kohls
08.2017 - 07.2018
- Conduct returns and sales on store merchandise
- Process online orders for various customers
- Greet customers.
Remote CSR
King Teleservices/311
04.2016 - 11.2017
- Recorded complaints and calls of various customers
- Directed incoming calls
- Entered customer data information into Siebel system
- Conduct over-the-phone service request.
Education
High School Diploma -
Campus Magnet High School
Cambria Heights, NY06.2010
Skills
- Microsoft Word
- Excel
- Outlook
- Type 40 WPM
- Data Entry
- Quick Learner
- Customer Service
Timeline
Customer Service Representative
TurboTax
03.2024 - 04.2024
Quality Assurance Agent
Mueller Reports
06.2023 - 01.2024
Remote CSR
WestGuard
01.2022 - 01.2023
MTA Dispatcher
Access-a-Ride
10.2020 - 05.2021
Customer Service Rep
NightLife Entertainment
10.2018 - 12.2019
Customer Service Representative
Kohls
08.2017 - 07.2018
Remote CSR
King Teleservices/311
04.2016 - 11.2017
High School Diploma -
Campus Magnet High School
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