Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Tangelyn Burroughs

Camilla,GA

Summary

  • Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
  • Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

26
26
years of professional experience

Work History

Customer Service Representative

Asurion
Nashville, TN
09.2020 - 11.2023
  • Provided Amazing Customer Service filing replacement and repair claims for cell phone devices. I treated each customer with respect and made that 5 minutes friend.
  • De-escalated problematic customer by attending closely to concerns, maintaining, calm, friendly demeanor.
  • Assisted customers with understanding the protection and coverage of their claim.
  • Maintained knowledge of current changes and guidelines with policies and security.

Correctional Officer

Autry State Prison
Pelham, GA
08.2007 - 04.2019
  • Provided Outstanding Customer Service for incoming and outgoing agencies. Maintain and accurate head count of inmate and dorm bed assignment.
  • Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
  • Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.

Independent Living Advisor

Turner Job Corps
Albany, GA
04.2005 - 08.2007
  • Provided advice and support to individuals with disabilities on independent living skills, such as cooking, cleaning, personal care, budgeting, and transportation.
  • Facilitated group activities designed to promote self-advocacy and independence.
  • Developed individualized plans of care for clients in need of assistance with daily living activities.
  • Assisted individuals in developing a positive attitude towards independent living.

911 Operator

Mitchell County E 911
Camilla, GA
06.1997 - 03.2005
  • Received emergency calls from distressed individuals and provided immediate assistance.
  • Provided support to callers by calming them down, providing instructions, and reassuring them of help.
  • Maintained accurate records of all incoming calls, noting key details such as caller's name, location, and nature of the emergency.
  • Assessed the urgency of each call and dispatched appropriate resources accordingly.

Education

Diploma - Esthetician

Albany Technical College
Albany, GA
12.2024

Associate of Arts - Psychology

Troy University
Troy, AL
12-2013

Skills

  • Communication
  • Active listening
  • Some Technical Knowledge
  • Patience
  • Adaptability
  • Type 40 WPM
  • Customer Services
  • Courteous Demeanor
  • Customer Complaints Escalation
  • High-Energy Attitude
  • Attention To Detail
  • Company Policy Adherence

Affiliations

  • Love going to church
  • Spending time with family
  • Baking and twisting hair

Timeline

Customer Service Representative

Asurion
09.2020 - 11.2023

Correctional Officer

Autry State Prison
08.2007 - 04.2019

Independent Living Advisor

Turner Job Corps
04.2005 - 08.2007

911 Operator

Mitchell County E 911
06.1997 - 03.2005

Diploma - Esthetician

Albany Technical College

Associate of Arts - Psychology

Troy University

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Tangelyn Burroughs