Kaylen Tinoco
Lynwood,CA
Summary
I Adjust at complaint resolution and time management, I excelled as a Customer Service Representative at Domino's Pizza, enhancing customer satisfaction through effective communication and swift problem-solving. Leveraging skills in cash register systems and active listening, I significantly improved service efficiency, fostering strong customer and team relationships. Therefore also engaging in Communicative customer service profession and motivated to maintain customer satisfaction and contribute to company success. There is also History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. I Offer these skills with CRM systems paired with outstanding active listening and multitasking abilities. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience in customer service roles..
Overview
1
1
Certification
Work History
Customer Service Representative
Domino's Pizza
Compton, CA
08.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, and returns.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Operated cash register to process customer transactions accurately and efficiently.
- Provided excellent customer service while handling customer inquiries, complaints, and resolving any issues that may arise.
- Issued receipts, refunds, credits or change due to customers.
- Followed safety protocols when working with hazardous materials and chemicals.
- Maintained relationships with customers and partners through effective communication.
Education
High School Diploma -
Marco Antonio Firebaugh HighSchool
Lynwood06-2023
Associate Degree in Nursing - Nursing
Cerritos College
Norwalk, CASkills
- Time management
- Complaint resolution
- Call center experience
- Prioritization
- Written Communication Skills
- Product restocking
- Point of sale system
- Cash register systems
- Online orders preparation
- Refunds and exchanges
- Language proficiency
- Conflict Resolution
- Active Listening
- Communication
- Crew Communication
- Team Communication
Affiliations
- networking at my college
Accomplishments
- completed a program at my first semester in college
Certification
- received a certificate in completion of a program from my CC.
Timeline
Customer Service Representative
Domino's Pizza
08.2024 - Current
High School Diploma -
Marco Antonio Firebaugh HighSchool
Associate Degree in Nursing - Nursing
Cerritos College
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