Josh Lowe
Eagle Mountain,Utah
Summary
Multi-talented leader knowledgeable about client experience, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing processes and motivating employees to ensure client satisfaction.
Overview
12
12
years of professional experience
Work History
VP of Client Success
DentalQore
06.2022 - 01.2024
- Enhanced employee engagement and satisfaction through the implementation of comprehensive training programs and performance management systems.
- Helped the team have their lowest churn in the past 5 years.
- Implemented changes to processes to increase the average response time by 24 hours within the ticket system.
- Improved average call answer time from 40 seconds to 20 seconds, while decreasing the number of abandoned calls from 20 weekly to an average of 2.
- Cultivated a high-performance culture within the organization by setting clear expectations for employees at all levels, providing regular feedback, and recognizing achievement.
- Oversaw business-wide changes to modernize procedures and organization.
Head of Client Success
DentalQore
11.2017 - 06.2022
- Held regularly scheduled meetings with business owners, managers, and dentists to discuss production, ROI, and Google Analytics.
- Managed Client Success, Retention, Paid Ads, Social Media, and Performance teams.
- Oversaw teams who managed hundreds of clients on a monthly basis to ensure they maintained a positive experience and exceeded the clients' expectations.
- Conferenced with escalated clients that wanted to cancel services to ensure that they were satisfied and back on board with the services.
- Streamlined communication between clients and internal teams for smoother project execution.
- Enhanced client satisfaction by proactively addressing concerns and providing tailored solutions.
SEO Specialist
DentalQore
08.2016 - 11.2017
- Implemented the SEO for over 500 different websites.
- Performed monthly audits on over 200 clients' websites to find areas of improvement.
- Administrator over Citation Verification platform to ensure accurate listings.
Social Media Consultant/Sales Closer
Banyan (Now Owned By Nuvi)
11.2015 - 07.2016
- Performed sales presentations to business owners, managers, and dentists.
- Followed up on potential clients and ensured their satisfaction with the product.
- Managed a team of appointment setters and maintained 75% of appointments completed.
- Attended trade shows for sales consulting.
Sales Manager
24 Hour Fitness
08.2014 - 11.2015
- Responsible for making sure the club hit a specific budget each month.
- Delegated goals to a team of sales employees.
- Regularly hit 100% of personal monthly sales target.
- Transferred to multiple clubs in the area to help improve their performance.
- Conducted trainings each month and onboarded new hires.
Assistant Sales Manager
24 Hour Fitness
06.2013 - 08.2014
Sales Advisor
24 Hour Fitness
07.2012 - 06.2013
- Sold more memberships and personal training than anyone else in territory.
- Created events to increase attraction and drive business.
- Worked with the customers face to face, giving them tours of the facilities and signing them up for yearly and monthly memberships.
Education
High School Diploma -
Costa Mesa High School
Skills
- Google Analytics
- Microsoft Office
- Leadership Development
- Project Management
- Customer Relationship Management
- Process Improvement
- Procedure Implementation
- Staff Management
- Marketing Strategy
- Cross-functional Team Leadership
- Client Relationship Building
- Executive Leadership
- Client Engagement
- Team Building
- Data Analysis
- Conflict Resolution
Timeline
VP of Client Success
DentalQore
06.2022 - 01.2024
Head of Client Success
DentalQore
11.2017 - 06.2022
SEO Specialist
DentalQore
08.2016 - 11.2017
Social Media Consultant/Sales Closer
Banyan (Now Owned By Nuvi)
11.2015 - 07.2016
Sales Manager
24 Hour Fitness
08.2014 - 11.2015
Assistant Sales Manager
24 Hour Fitness
06.2013 - 08.2014
Sales Advisor
24 Hour Fitness
07.2012 - 06.2013
High School Diploma -
Costa Mesa High School
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