Josh McIntyre
Summary
Talented and results-oriented creative professional with experience leading teams, representing brands and developing strategies to engage target audiences. Proven track record of developing successful and innovative audio/video content and marketing standards that improve brand visibility and increase revenue. Possesses excellent eye for detail and nuanced understanding of brand voice and messaging.
Overview
13
13
years of professional experience
Work History
Creative Director
Street Studio Philly Inc.
05.2022 - Current
- Co-Owner and Creative Director of a family owned A/V production firm
- We currently provide a range of creative services which include Music Video Production, Product Photography, and Commercial Videography.
- Built strong relationships with clients, leading to long-term partnerships and repeat business opportunities.
- Managed campaigns with specific focuses in order to meet customer needs and creative visions.
- Championed a culture of creativity, encouraging team members to take risks and push boundaries in their work.
Genius
Apple Inc.
11.2021 - Current
- Embodying the highest level of technical support and hardware repair available to our local community and global visitors, here at Philadelphia's premier Apple Retail location
- Consistently communicating with leadership, supporting the execution of strategies and initiatives to drive sales, services adoption, repair excellence, customer journey and overall satisfaction
- Championing high standards and policy process initiatives while empowering fellow teammates at all levels within retail
- Consistently supporting and empowering our existing team members' career development by showcasing existing Apple resources and experiences, ensuring that everyone has the opportunity to grow at Apple.
- Assisted in developing policies and procedures that improved organizational effectiveness within the workplace.
- Provided exceptional customer service as the first point of contact for clients, resolving inquiries efficiently while maintaining a professional demeanor.
- Ensured compliance with industry regulations through meticulous record-keeping and timely reporting to relevant authorities.
- Coordinated successful events such as conferences, workshops, and team-building sessions that contributed to overall company morale and collaboration efforts.
- Served as a liaison between various departments, ensuring efficient inter-departmental communication flow.
- Maintained strict confidentiality at all times when handling sensitive documents or managing executive correspondence.
- Contributed to company growth by identifying areas of improvement within administrative processes, resulting in increased productivity levels.
- Created detailed reports on departmental activities for executive review during monthly meetings.
- Facilitated seamless communication across departments by maintaining open lines of communication and implementing collaborative platforms.
VideoApps QA Engineer
Apple Inc.
07.2023 - 11.2023
- In this 5 month-long rotation, I was able to plan, design, maintain, and execute test suites to ensure the successful delivery of upcoming feature releases for Final Cut Pro for iPad
- Authored and reported critical P1 bugs, while isolating regressions
- Tested across multiple hardware and software configurations
- Learned SQA methodologies, software test development, and feature development life cycles for multiple product lines
- Excelled in methodical and creative problem solving, in a highly collaborative environment with cross-functional partners, to deliver world class software.
- Enhanced software quality by developing and implementing comprehensive testing strategies.
- Optimized test coverage by maintaining a well-organized, up-to-date library of test cases corresponding to application requirements changes over time.
- Contributed to successful product launches through meticulous end-to-end testing of applications.
- Collaborated with developers to identify and resolve software issues, leading to higher product reliability.
- Accelerated issue resolution times by effectively prioritizing defects based on severity and impact on the end-user experience.
- Ensured compliance with industry standards and regulations, maintaining company's reputation for quality and reliability.
- Coordinated with customer support teams to understand user complaints and prioritize testing efforts accordingly.
Product Placement Specialist for Apple TV+
Apple Inc.
06.2021 - 11.2021
- Capture product usage data across multiple television networks and film studios, authoring daily reports delivered to C-Level executives and cross-functional stakeholders
- Collaboratively execute the placement of Apple products within all stages of TV and film production
- Successfully communicate with multiple productions across different time zones, and in multiple countries, simultaneously
- Supporting teams including Executive, Marketing, Graphics, Clearances, and Field Production while ensuring the highest standard of product representation for our brand and values.
- Accomplished multiple tasks within established timeframes.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Technical Expert
Apple Inc.
01.2020 - 06.2021
- Demonstrate ability to lead in business account acquisition
- Consistently meet performance benchmarks in product and services adoption
- Execute innovative solutions to strengthen diversity, inclusion, and cultural competencies across Apple as the company continues to expand its Inclusion and Diversity efforts
- Mentor select Technical Experts in an effort to increase repair success rate and new device ownership
- Provide exceptional customer service by appropriately answering customers' questions and concerns
- Successfully collaborate with senior management to improve the new business account adaptation rate for all store staff
- Increase program awareness by 15%.
iOS Senior Advisor for AppleCare
Apple Inc.
03.2020 - 02.2021
- Commended for achieving a customer satisfaction rate of 100%, while maintaining above average performance benchmarks
- Certified in Mac+ Support, Apple ACiT iOS, Apple Certified Support Professional (ACSP), Apple PACT Security, Battery Shipping and Handling 2021
- Helped drive completion of key deliverables and followed up with customers on outstanding resolutions
- Monitored and responded to customers emails
- Increased customer retention and loyalty by 22%.
Technical Specialist
Apple Inc.
04.2018 - 01.2020
- Helped new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple
- When customers needed assistance, I quickly assessed their situation by providing advice or a solution on the spot
- Using my knowledge of current Apple technology to help with iPod, iPhone, and iPad devices.
Video Production Lead
LexisNexis
12.2011 - 12.2012
- Responsibilities included the end-to-end production process from our NYC studio; inclusive of video prep, audio prep, videography, editing, and final delivery of over 125 hours of completed CLE and C-level communication productions
- 75, 1.5 hour, CLE courses were later marketed and monetized as a successful new product offering for LexisNexis corporate legal markets.
Education
Certification - Brand Management
University of London
Online10.2024
Foundations of Project Management -
Google Career Certificate
08.2024
Film/Cinema/Video Studies -
New York Film Academy
New York, NY07.2007
Skills
- Audio and Video production
- Creative problem solving
- Cross-functional collaboration
- Customer journey design
- Digital video editing
- Marketing strategy
- Brand representation for TV and Film
- Quality assurance software development
- Creative team leadership
- Concept Development
- Visual storytelling
Websites
Accomplishments
I began my professional journey in 2003 and have since worked on a number of solo and collaborative projects, utilizing my passions for filmmaking, graphic design, music composition, and live event coordination.
From my early days as a graduate of the New York Film Academy, my work ranges from being the creative director of the Continuing Legal Education (CLE) training curriculum from LexisNexis Inc., being a Product Placement executive for Apple TV+ including titles like the Emmy winning series “Ted Lasso”, and the Academy Award Best Picture winning “CODA”, all the way to participating in the development of Apple's groundbreaking Final Cut Pro for iPad product.
Clean energy advocate
Advocating for the continued development and use of clean energy alternatives, one person at a time. It's important that we leave our planet better than we found it.
Timeline
VideoApps QA Engineer
Apple Inc.
07.2023 - 11.2023
Creative Director
Street Studio Philly Inc.
05.2022 - Current
Genius
Apple Inc.
11.2021 - Current
Product Placement Specialist for Apple TV+
Apple Inc.
06.2021 - 11.2021
iOS Senior Advisor for AppleCare
Apple Inc.
03.2020 - 02.2021
Technical Expert
Apple Inc.
01.2020 - 06.2021
Technical Specialist
Apple Inc.
04.2018 - 01.2020
Video Production Lead
LexisNexis
12.2011 - 12.2012
Certification - Brand Management
University of London
Foundations of Project Management -
Google Career Certificate
Film/Cinema/Video Studies -
New York Film Academy
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