JOSH MEHALL
Fort Mill,SC
Summary
Strategic Service Manager with 20+ years of experience in enterprise account management, customer service, business development, and project leadership. Proven track record of creating personalized solutions that drive customer loyalty and enhance user experiences through proactive account management. Proficient in Salesforce, ServiceNow, and Microsoft Office, with a strong focus on optimizing client success and operational efficiency.
Overview
16
16
years of professional experience
Work History
STRATEGIC SERVICE MANAGER
TPX
01.2022 - Current
- Manage base totaling $1.6M in MRR
- Strategize to help overcome a client's business critical issues, while aligning TPx products and services with customer’s objectives while achieving 120% to plan.
CUSTOMER SUCCESS MANAGER
WINDSTREAM
01.2013 - 01.2022
- Managed 17 enterprise-level customer accounts totaling over $1.0 million in monthly revenue. Work closely with executive-level decision makers including CIOs, CTOs, etc. to provide customized solutions.
- Review analytics daily to proactively ensure clients are maximizing current network design and identify opportunities to improve customer’s network and experience. Repeatedly asked to mentor/train new team members.
ACCOUNT REPRESENTATIVE
WINDSTREAM/PAETEC
01.2010 - 01.2013
- Daily account management of 100+ small to medium-sized business accounts.
- Proactively utilized customer management systems to register leads and track status of opportunities, while also reviewing existing rates and services of the customer's invoice.
Education
01.2001
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01.2003
Skills
- Proactive Account Management
- Collaborative
- Relationship Manager
- Onboarding Management
- Customer Retention
- Detail Oriented
- Active user of Salesforce (CRM)
- Service Reviews
- Quarterly Business Reviews
Timeline
STRATEGIC SERVICE MANAGER - TPX
01.2022 - Current
CUSTOMER SUCCESS MANAGER - WINDSTREAM
01.2013 - 01.2022
ACCOUNT REPRESENTATIVE - WINDSTREAM/PAETEC
01.2010 - 01.2013
COASTAL CAROLINA UNIVERSITY - ,
LINCOLN TRAIL COLLEGE - ,