Josh Mescher
Dayton,OH
Summary
Dynamic Airline Services Manager with a proven track record at Wright Brothers Aero, Inc., excelling in team leadership and customer service. Spearheaded process improvements that enhanced resolution times and fostered long-term client relationships. Skilled in employee training and conflict resolution, driving significant increases in customer satisfaction.
Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Airline Services Manager
Wright Brothers Aero, Inc.
11.2021 - 08.2025
- Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
- Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
- Implemented best practices in workflow management to ensure timely completion of tasks without compromising quality or client satisfaction levels.
- Initiated cross-functional team collaborations to address complex customer challenges efficiently while fostering a collaborative working culture within the organization.
- Met with customers to discuss service needs and offer available solutions.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
Airline Services Assistant Manager
Wright Brothers Aero, Inc
04.2016 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the operation
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Assistant Logistics Manager
Wright Brothers Aero, Inc
08.2015 - 04.2016
- Managed vendor relationships, securing favorable pricing and service agreements.
- Trained and supervised logistics team members to ensure consistent performance and adherence to company policies.
- Collaborated with sales, marketing, and production teams to align logistics operations with organizational goals.
- Ensured compliance with industry regulations by staying current on changes in legislation impacting logistics operations.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Monitored logistics performance and identified improvement opportunities.
Terminal Services Manager
Wright Brothers Aero, Inc.
05.2014 - 08.2015
- Analyzed service reports to identify areas of improvement.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Monitored service staff performance and provided feedback for improvement.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
Shift Supervisor
Wright Brothers Aero, Inc.
09.2012 - 05.2014
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped operational management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Aircraft Refueler
Wright Bros Aero, Inc
07.2010 - 09.2012
- Participated in ongoing training to maintain knowledge of industry best practices and regulatory requirements.
- Facilitated smooth airport operations by promptly responding to emergencies requiring immediate refueling assistance.
- Collaborated with ground crews to ensure seamless communication during refueling processes.
- Reduced downtime for aircraft by conducting timely fueling operations and adhering to strict schedules.
- Provided exceptional customer service, addressing the needs of pilots and crew members in a professional manner.
Education
High School Diploma -
Valley View High School
Germantown, OH05-2000
No Degree - Psychology
Columbus State Community College
Columbus, OHSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Critical thinking
- Reliable and responsible
- Employee training and development
- Time management
- Conflict resolution
- Customer service
Accomplishments
"Top Nozzle" Award (5-Time Winner) | Wright Brothers Aero, Inc. | 2010, 2012, 2016, 2019, 2024
Certification
- Inoperative Fuel Gauge Qualified Training - 2011-2025
Languages
English
Full Professional
Timeline
Airline Services Manager
Wright Brothers Aero, Inc.
11.2021 - 08.2025
Airline Services Assistant Manager
Wright Brothers Aero, Inc
04.2016 - 11.2021
Assistant Logistics Manager
Wright Brothers Aero, Inc
08.2015 - 04.2016
Terminal Services Manager
Wright Brothers Aero, Inc.
05.2014 - 08.2015
Shift Supervisor
Wright Brothers Aero, Inc.
09.2012 - 05.2014
Aircraft Refueler
Wright Bros Aero, Inc
07.2010 - 09.2012
High School Diploma -
Valley View High School
No Degree - Psychology
Columbus State Community College