Summary
Overview
Work History
Education
Skills
Skillsets
References
Timeline
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Josh Miller

Lake Orion,MI

Summary

Accomplished Director specializing in strategic planning and team leadership, with a strong focus on performance optimization. Recognized for propelling company growth through the development of effective operational strategies and the cultivation of professional relationships. Expertise in problem-solving, decision-making, and communication facilitates impactful engagement with key stakeholders. Consistently delivers innovative solutions that align with organizational goals and drive success.

Overview

17
17
years of professional experience

Work History

Retail Specialist

Verizon
Auburn Hills, MI
10.2024 - Current
  • Addressed client grievances promptly while exhibiting professional calm.
  • Engaged in team meetings to evaluate new offerings.
  • Observed progress of sales metrics toward predefined objectives.
  • Addressed inquiries about product availability, features, and pricing.
  • Helped buyers make informed decisions about product selection based on personal preferences.
  • Delivered outstanding customer service ensuring client satisfaction.
  • Evaluated trends in sales data to enhance and realign sales tactics.
  • Monitored ongoing sales campaigns, return guidelines and security protocols to ensure compliance.
  • Extended a friendly greeting to arriving customers while sharing product insights.
  • Resolved customer concerns and answered questions to promote positive guest experiences.

Lake Orion Kids Director & HUB Director

Woodside Bible Church
Auburn Hills, MI
01.2018 - 10.2024
  • Streamlined recruitment and retention efforts for over 120 volunteers, driving successful programming outcomes.
  • Directed the growth and operations of Summer Kids camp, achieving a participant increase from 350 to 600 over five years.
  • Spearheaded integration of Kids Ministry DNA within Woodside Bible Church's campus operations.
  • Spearheaded initiatives fostering collaboration and unity within the Family Ministry department at WBC Lake Orion.
  • Succeeded in managing a $18000.00 Kids budget to enhance environmental pieces, optimize space usage efficiency, foster an engaged volunteer culture and forge strong parent partnerships leading to successful events.
  • Influenced collaboration among the HUB team and across Woodside Kids ministry on each campus.
  • Fostered collaborative culture among campus staff.

Store Manager

Yates Cider Mill (Lake Orion)
Lake Orion , MI
01.2014 - 01.2018
  • Managed tasks and developed growth-driving strategies.
  • Enhanced efficiency by refining systems and methods.
  • Leveraged understanding of customers and market trends to build brand successfully.
  • Conveyed organizational aims and expectations to employees.
  • Demonstrated commitment to employee success through ongoing coaching, and professional guidance.

Founder/President

New Face Ministries
Auburn Hills , MI
06.2008 - 12.2013
  • Obtained and managed federal tax-exemption status under 501(c)(3) regulations.
  • Created and executed innovative fundraising approaches to bolster community outreach in Pontiac, MI.
  • Effectively organized and supervised multiple sports leagues on a regular basis.
  • Networked and collaborated with local businesses and organizations to facilitate resource allocation for the community's felt and spiritual needs.
  • Managed volunteer efforts to ensure smooth execution of diverse events and sports leagues.

Education

Bachelor of Science - Religion

Liberty University
Virginia
06.2017

Skills

  • Operational Management
  • Staff Development
  • Project Management
  • Strategic Planning
  • Logistics Management
  • Staff Management
  • Project Coordination
  • Organizational Development
  • Rules and regulations
  • People Management
  • Budget Management

Skillsets

  • Input
  • Connectedness
  • Intellection
  • Developer
  • Harmony
  • Support and Resourcing
  • Problem Solving

References

References available upon request.

Timeline

Retail Specialist

Verizon
10.2024 - Current

Lake Orion Kids Director & HUB Director

Woodside Bible Church
01.2018 - 10.2024

Store Manager

Yates Cider Mill (Lake Orion)
01.2014 - 01.2018

Founder/President

New Face Ministries
06.2008 - 12.2013

Bachelor of Science - Religion

Liberty University

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Josh Miller