JOSH M. SANDERS
Denver,CO
Summary
Dynamic professional skilled in business analysis and technology solutions. Leads cross-functional teams to drive product delivery, align with stakeholder needs, and implement process improvements, resulting in enhanced efficiency and engagement.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Technical Product Owner
Dish Network
Denver, CO
03.2023 - 05.2026
- Led cross-functional team in delivering products that added business and operational value for customers while meeting business requirements.
- Prioritized product and feature delivery by maintaining backlog, user stories and cross-product dependencies.
- Collected and refined requirements from business problems into user stories and acceptance criteria, ensuring alignment with stakeholder needs.
- Managed development process from intake through implementation and confirmed delivered product met business needs.
- Balanced stakeholder requests with product roadmap priorities, optimizing resource allocation and enhancing product alignment with business goals.
- Led iteration planning, daily stand-ups, grooming sessions, and retrospectives.
- Worked closely with stakeholders, developers, QA, and other team members to review information and functional requirements.
- Used metrics and feedback to improve team and business processes.
- Supported deployments and production issues.
Product Owner
Frontier Airlines
Denver, CO
04.2022 - 01.2023
- Collaborated with stakeholders to define and refine business requirements for feature development, enhancing alignment with user needs.
- Translated business requirements into user stories and acceptance criteria.
- Communicated user stories and acceptance criteria to the development and QA team.
- Prioritized product backlog and worked with PMO and product team to plan sprints.
- Worked with scrum master and the business to implement agile practices.
- Managed all e-commerce workflows from flight / ancillary booking to trip adjustments / cancellations in user portal.
- Worked with PMs to improve intake feature workflows leading to better communication among stakeholders and more predictable delivery.
- Updated stakeholders on sprint progress and feature development, ensuring transparency and fostering collaboration.
- Worked heavily with UX to Integrate design deliverables and specs directly into user stories, ensuring seamless alignment between UX vision and engineering execution.
- Worked with AWS cloud experts to implement AI powered chatbot to reduce call volume for agents.
- Worked with scrum team and business to mitigate production defects and bugs
Senior Business Analyst
Frontier Airlines (Denver, CO)
Denver, CO
08.2020 - 04.2022
- Gathered and documented business requirements for new content management system to ensure alignment with user needs.
- Mapped business processes with stakeholders to identify and address pain points.
- Supported product team in agile ceremonies to enhance collaboration and streamline workflows.
Senior Analyst
Dish Network (Via Accenture)
Denver, CO
04.2020 - 06.2020
- Supervised and facilitated device testing between Dish Network and internal teams, ensuring streamlined communication and effective collaboration.
- Created device test case criteria for Dish Network acquisition of Boost mobile.
- Created and presented reports to New T-Mobile, aiding in troubleshooting significant device malfunctions.
- Assisted in developing a workflow that enabled work-streams to intake information, process reports, and mediate device issues efficiently.
- Conducted testing and provided real-time feedback regarding device and test location.
Business Analyst
Western Union (Via Accenture)
Denver, CO
02.2020 - 04.2020
- Worked with host enterprise leadership to determine security criteria for migrating sensitive applications.
- Provided in-depth metadata analysis on various technological environments that ultimately justified the migration.
- Utilized Accenture tech platforms for cloud migration.
- Created roadmap for chatbot implementation and communicated activities between work-streams.
- Leveraged existing WU teams and AWS specialists to implement a chatbot solution in response to the COVID pandemic, enhancing communication capabilities.
- Worked with AWS to determine the correct chatbot service that could be utilized for further integration into WU technological infrastructure.
- Coordinated daily activities of chatbot mobilization team, facilitating effective communication and progress tracking.
- Reported daily activities of technical work-streams to project management, ensuring transparency and alignment.
- Provided troubleshooting for risks and blockers in daily standup meetings.
Senior Business Analyst
CenturyLink (Via Accenture)
Broomfield, Colorado
08.2019 - 02.2020
- Coordinated logistical support for host enterprise stakeholders and Accenture team, ensuring seamless collaboration.
- Managed onboarding process and technical support for over 100 personnel across two continents.
- Reduced onboarding time from 2 months to 1 week.
- Utilized reporting platforms to track project progress and deliver actionable insights.
- Supported multiple work-streams, including UX/UI and happy path scenarios, to enhance project outcomes.
- Conducted testing of final design and functionality.
- Worked with developers to fix malfunctioning platform capabilities.
Independent Producer
National Agents Alliance
Chapel Hill, NC
10.2015 - 08.2016
- Represented 14 major insurance companies to provide clients with tailored insurance solutions.
- Incorporated insurance policies into long-term financial plans, enhancing clients' overall financial security.
- Executed business functions autonomously, ensuring smooth operations and managing all logistical aspects of a small business.
Psychological Operations Sergeant
U.S. Army Operations
Ft Bragg, NC
02.2009 - 06.2015
- Developed and disseminated media products for host country nationals to advance US DOD and State Department objectives in the region.
- Performed extensive media and propaganda analysis that received accolades from higher commands.
- Assisted in the financial management and budgeting of team operations adding up to hundreds of thousands of dollars. Selected ahead of superior ranking team members to conduct weekly meeting with the US Ambassador informing her of all current and potential operations.
- Maintained both accountability and quality of Bravo Company (B.CO) and Headquarters Support Company (HSC) weapons systems amounting in over $1,000,000 of value.
- First in Battalion history to successfully pass rigorous joint arms room inspection.
- Acted as both a Company and Battalion Equal Opportunities representative (EO) in a position generally held by an E7 (sergeant first class) as an E5 (sergeant), successfully training over 200 soldiers.
- Planned and executed training and qualification exercises for soldiers, preparing them for deployment in hostile environments while collaborating with local and host government agencies, diplomats, and soldiers (3 battalions trained).
Education
Bachelor of Arts (BA) - Archaeology and Peace War and Defense
University Of North Carolina-Chapel Hill
Chapel Hill, NC05-2018
Military Occupation Specialty 37F - Psychological Operation Specialist (French)
John F Kennedy Special Warfare Center And School
Fort Bragg, NC02-2010
Skills
- Product Prioritization
- Backlog prioritization
- Agile methodologies
- Stakeholder engagement
- Release Management
- Process improvement
- Issue resolution
- Quality control
Certification
Partner Language Training Center Europe, Garmisch, DE
Awarded Hausa language certification
2012-05, SAFE 4 (Scaled Agile Framework)
AWS Cloud Practitioner
AWS Certified Solutions Architect Associate
LANGUAGES
- French, Spanish, Hausa
CLEARANCE
Secret (inactive)
Timeline
Technical Product Owner
Dish Network
03.2023 - 05.2026
Product Owner
Frontier Airlines
04.2022 - 01.2023
Senior Business Analyst
Frontier Airlines (Denver, CO)
08.2020 - 04.2022
Senior Analyst
Dish Network (Via Accenture)
04.2020 - 06.2020
Business Analyst
Western Union (Via Accenture)
02.2020 - 04.2020
Senior Business Analyst
CenturyLink (Via Accenture)
08.2019 - 02.2020
Independent Producer
National Agents Alliance
10.2015 - 08.2016
Psychological Operations Sergeant
U.S. Army Operations
02.2009 - 06.2015
Bachelor of Arts (BA) - Archaeology and Peace War and Defense
University Of North Carolina-Chapel Hill
Military Occupation Specialty 37F - Psychological Operation Specialist (French)
John F Kennedy Special Warfare Center And School