Summary
Overview
Work History
Education
Skills
Timeline
Hobbies & Other
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Josh Murdock

Advisor
17186 Quaking Aspen Lane,United States

Summary

I am an expert in the field with several years of experience and a proven track record in assessing customer needs and cultivating client relationships. Using a deep technical understanding of products, I excel in engaging customers to drive sales, streamline delivery processes, and ensure exceptional post-delivery service. Consistently surpassing company expectations, I am recognized for delivering outstanding customer experiences and successfully completing challenging assignments.

Overview

5
5
years of professional experience

Work History

Service Advisor

Tesla
7 2022 - 05.2024
  • Pleasantly greeted customers and asked open-ended questions to better determine needs, thus facilitating smooth examination of vehicle history.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Effectively translated highly technical notes provided by technicians or engineers during repairs to explain to customers more plainly what services are performed and why services are required.
  • Skillfully deescalated customers dissatisfaction with recommended services using interpersonal skills and maintaining professionalism and confidence from deep understanding of products as well as company policy.

Tesla Advisor, Operations Advisor

Tesla
06.2021 - 07.2022
  • Achieved sales goals on Weekly/Monthly/Quarterly basis, partnered with leadership and peer mentors to target under-performing areas for improvement.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Completed delivery operations and logistics tasks when needed, ensuring compliance with local regulation for vehicle hand-off.
  • Facilitated business to business transactions for hardware and product deliveries, both to Tesla and to customers in store and at customers homes with exceptional professionalism.

Technology Consultant

Target
Houston, TX
12.2018 - 03.2021
  • Engaged with customers quickly with conversational openers, educated customers about sales and offerings, as well as specific features of products of interest.
  • Achieved sales goals consistently and communicated to leaders about sales performances and issued feedback on trainees.
  • Processed tightly routinized incoming freight for electronics department as well as ensured inventory integrity.

Education

Coursework Towards Degree - Computer Science

Lone Star College System
Houston
Aug 2017 - 06.2019

Skills

Technical Translation

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Timeline

Tesla Advisor, Operations Advisor

Tesla
06.2021 - 07.2022

Technology Consultant

Target
12.2018 - 03.2021

Coursework Towards Degree - Computer Science

Lone Star College System
Aug 2017 - 06.2019

Service Advisor

Tesla
7 2022 - 05.2024

Hobbies & Other

Lifetime technology enthusiast with 15+ years experience with computer, and related, hardware.

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